"We arrived to be greeted very warmly by a friendly receptionist. But we were very disappointed when we saw our room, as we had paid extra for a mountain view room, there was construction in front of the hotel, which meant from our balcony we could not see the view (see photo 1). We complained at reception (I hate complaining and felt awkward having to do this) and were immediately offered a different room, without any question, which made me think that they must already know that the room did...
"We arrived to be greeted very warmly by a friendly receptionist. But we were very disappointed when we saw our room, as we had paid extra for a mountain view room, there was construction in front of the hotel, which meant from our balcony we could not see the view (see photo 1). We complained at reception (I hate complaining and felt awkward having to do this) and were immediately offered a different room, without any question, which made me think that they must already know that the room did...
Nigel