What made my overall stay so awesome was the staff! Imran (Front Desk Agent) was a sweetheart and very accomodating, with a gentle kind spirit.
He even made me popcorn when he knew I was leaving. He gets an A in customer service.
When I first got to the hotel, I met Pooshan and he made me really feel welcomed! He apologized for the dust and noise which couldn't be helped during renovations. Not only did he consistently ask if I needed anything, it was genuine. The front desk staff superceded customer service on every level.
I gave an "average"rating for my room because I thought it could have been a little more cleaner. It certainly was not nasty, but I know it could have been better. Also not all the lights worked in the room which made the room appear to be dark. The curtains were too long which stopped the air flow from the air conditioner to work at its full potential. Also visitors including some staff would go out the door (right next to my room) to smoke and would leave the door open for re-entry. Due to no working key entry pad, that posed as a safety hazard. There needs to be a working key entry pad available on all entries, preventing anyone off the street from just walking in. That made me feel a bit uncomfortable. I'm not a smoker, so I'm a little challenged with cigarette smoke. Overall, these are easy fix issues and will not stop me from a revisit. How can you fix what you don't know, therefore I felt the need to be honest.