Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palms Hotel & Retreat By Palette London Romford?

Yes, there's free self parking.

Is airport shuttle service offered by Palms Hotel & Retreat By Palette London Romford?

Yes, an airport shuttle is available. The charge is GBP 100 per person one-way.

What are the check-in and check-out times at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

Is there an onsite casino at Palms Hotel & Retreat By Palette London Romford?

No, this hotel doesn't have a casino, but Aspers Casino (25-min drive) is nearby.

What is there to do at Palms Hotel & Retreat By Palette London Romford and nearby?

Palms Hotel & Retreat By Palette London Romford has a nightclub and a spa, as well as a picnic area.

Are there restaurants at or near Palms Hotel & Retreat By Palette London Romford?

Yes, there's an onsite restaurant.

Palms Hotel & Retreat By Palette London Romford, London: Hotel Reviews, Rooms & Prices

8/10 Very good

Jul 4, 2025

Will stay again

Lovely clean hotel will stay again

Amanda, 2-night trip

8/10 Very good

Oct 16, 2025

Worth the money

Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss.

Jacqueline, 2-night trip

10/10 Exceptional

Jul 16, 2025

Very clean and tidy

Ben, 2-night trip

6/10 Good

Aug 17, 2025

Staffs where good but the standard was not what I was expected to be honest.

Cedric, 1-night trip

6/10 Good

Jul 2, 2025

The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.

Chris, 1-night trip

8/10 Very good

Jul 2, 2025

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.

Bethany, 1-night trip

6/10 Good

Jun 29, 2025

The room was basic but it was all we needed. The faults were that we had no air con or even a fan and it was extremely warm during the night. In addition we had numerous people talking outside our room at 2am very loudly which meant we didn’t get to sleep until after we had asked them to move. Not a bad hotel but not worth £110 a night.

Teigan, 1-night trip

6/10 Good

Jun 4, 2025

Mixed. And charged for breakfast when free.

Rooms are decent and refurbished. Communal areas grubby. Charged for 2 breakfasts when the reservation said it was free. We'll see if they refund. Signage around hotel for 2nd floor rooms wasn't clear. Decent breakfast. Rooms were extremely hot and with no fans or a.c

1-night trip

2/10 Poor

Jul 29, 2025

This was definitely the worst stay ever at a hotel. On the 1st night, we got a huge smell of cannabis being smoked in one of the adjacent rooms on the 1st floor. On the 2nd night we were kept awake by the guests staying in the room next door. I rang the Hotel Reception and he came up and pleaded with them to keep the noise down. This went on from 11:30 - 3am! The worrying thing was that the Hotel Staff member said that it was the neighbour next door who complained. At this point, my wife was deeply upset and worried what would happen next! As for parking, it was shocking in that the car park was filled with vans all parked in a haphazard manner. Surely common sense and anyone with a sense of decency will park appropriately. This was flagged with the Hotel Reception and his advice was to park in a dark spill out area. This is clearly a hotel that attracts a certain type of guest.

2-night trip

2/10 Poor

Oct 30, 2025

Room next door parted all night and kept me awake, refused breakfast in the morning but booking said included. Will not go back.

Andrew, 1-night trip

6/10 Good

Oct 20, 2025

Room was ok quite small considering the money you pay

Renee, 2-night trip

2/10 Poor

Oct 8, 2025

Checking in was a nightmare. You need to log into some web site to check in. 1st time I've been asked to do this and I say in 3 - 4 hotels every week. Shower curtain pole was lose. And if you wanted a disabled access bedroom it was going to cost more than a standard double. Also get ready to break the bank to eat there most workers had takeaways. Total rip off OYO typical junc

Danny, 1-night trip

10/10 Exceptional

Sep 25, 2025

Great for parking, fabulous meal in the restaurant

Cathrine, 1-night trip

4/10 Fair

Sep 24, 2025

TV did not work. The sink was plug not working properly. People smoking in other rooms. There was rubbish outside my window and saw rats there no hairdryer in the room had to call reception to bring me one,This made me late in the morning so I could not have breakfast. I tried to cancel my breakfast and the guy on the reception said it would be difficult to get my refund back to which I was pretty annoyed about as wel. I did ask reception if I could move rooms they said there was none available but when I checked on various different hotel brokers I found thoat rooms were available so the guy on reception actually told a lie.I’m sorry to say this all about my experience but it’s the truth. Don’t normally feedback but I just thought the owners should know.

Mario, 1-night trip

2/10 Poor

Sep 18, 2025

Absolutely Terrible!!!!!

You need to take this hotel off your website. Its awful! Firstly, the area it is in is not nice. I felt unsafe the moment I arrived and I made sure I parked my car as close to the entrance as possible. The room stunk of weed! There was a guest screaming and shouting in one of the rooms next to mine. The bed sheets and pillow were dirty. The decor in the reception area and the restaurant is very very ugly. The restaurant was badly managed. My Wagu burger, although tasty was dripping with blood. The service for breakfast was awful. I wanted some granola for breakfast only to be told the had ran out of milk!!! What hotels run out of milk?? The staff looked stressed especially at breakfast. I left without having any breakfast that I had paid for. Without doubt the the worst hotel I've ever stayed in! Honestly, take this off your website your customers deserve better!

Matt, 1-night trip

6/10 Good

Sep 15, 2025

Wouldnt book again

When we arrived we were given a different room to the one we had booked, we were advised that hotels.com had uploaded the incorrect pictures and we only had a standard room. We asked if we could upgrade and were told all the rooms were the same and none were available. The room was small, and after 30 minutes our TV stopped working and we could get no wifi. We complained to another member of staff who said she would upgrade us, which was unexpected as we were told earlier all rooms were the same and no other rooms were available, we were then told that we were given the wrong room. We moved upstairs and the room was alot bigger but the air con did not work. We were given a fan, but didnt have a good nights sleep as the curtains were far too small to fit the whole window and were not black out. We booked for 2 nights but only stayed one. Wouldnt return

Jade, 2-night trip

2/10 Poor

Sep 12, 2025

Utterly appalling customer experience

I had an appalling experience at this hotel. On arrival at 10 p.m., I was told the systems were down and my booking couldn’t be honoured. The staff were dismissive and unhelpful, offering nothing beyond, “the computer is down, we cannot give you a room.” By the time I managed to log on to a computer at 10.30, every nearby hotel was fully booked. With zero assistance from the hotel, I was forced to secure alternative accommodation at more than double the original cost and a 30-minute drive away. To make matters worse, the hotel has still failed to issue a refund. An utterly unacceptable way to treat paying guests.

Matt, 2-night trip

2/10 Poor

Sep 11, 2025

Overbooked and turned away

Arrived for a late evening check in to be told that due to an 'IT Glitch' they were overbooked and had no rooms available. Several other guests were in the same boat. Reception were unhelpful and shrugged it off as not their problem - despite people being stranded in Hornchurch with no local hotels available.

Dan, 2-night trip

2/10 Poor

Sep 7, 2025

The worst breakfast ever!

The hotel rooms are very nice, clean... Newly refurbished. Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!!

Lisa, 2-night trip

2/10 Poor

Sep 1, 2025

Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..

Inez, 1-night trip

10/10 Exceptional

Aug 24, 2025

Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others

Margaret, 1-night trip

8/10 Very good

Aug 8, 2025

Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.

Pamela, 1-night trip

8/10 Very good

Jul 28, 2025

Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.

Sikander, 1-night trip

2/10 Poor

Jul 20, 2025

Bad experience

The only good thing about this hotel was the check in lady with glasses Waited 1hour for breakfast it never came

Gurlovesandeep, 1-night trip

10/10 Exceptional

Jul 16, 2025

Woman on the reception was very helpful and friendly.

Ben, 1-night trip

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