Check in was straightforward however, we were not given our bed requests. I reserved 1 double and 2 twins. I was given 2 doubles and 1 twin, which was not changed.
The rooms looked fairly decent but the rooms had an unpleasant smell, like there was dust in the air or within the carpets.
The balcony views were ok. Lake view is not really a good view if your room is in the lower level. The balcony with lake view picture on the hotel website was probably the room with the best view.
Breakfast was poor, but i guess it was a typical bulgarian type of breakfast. Only 3 hot options, a very small selection of pastries only and the juices all were very dilute cordial at best. We never bothered to go for more breakfast after the 1st visit.
I have stayed at better hotels in Plovdiv. The location was also a little far from the main areas.
I would not stay there again.