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The Westin Surabaya

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Pakuwon Mall

Choose dates to view prices

Escape to The Westin Surabaya, a luxury family-friendly hotel near Pakuwon Mall. Unwind with golf lessons, indulge in reflexology at the onsite spa or enjoy kids' meals at Magnolia restaurant. With free WiFi, 3 outdoor pools and a children's pool nearby Royal Plaza Surabaya and Surabaya Zoo.
VIP Access

Reviews

10 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Connecting rooms available
  • Spa
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Children's pool
  • 24-hour room service
  • Conference center

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Daily housekeeping
$143 nightly
The total price is $158
Nov 16 - Nov 17
Total with taxes and fees

Why we love this property

Spa and wellness haven
A full-service spa offers body scrubs, reflexology, and hot stone massages in tranquil treatment rooms. The 24-hour gym and rooftop garden enhance relaxation.
Luxury rooftop escape
This luxury hotel boasts a rooftop garden, creating a peaceful urban oasis for guests seeking elevated views and natural beauty.
Taste of Asia
This hotel's restaurant serves flavorful Asian cuisine with vegan and vegetarian options available. A buffet breakfast starts the day with plant-based choices.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Club Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 840 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, Select Comfort beds

Grand Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Dining table
  • 1033 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, Select Comfort beds

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 498 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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  • Pool
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9.4 out of 10, Exceptional, 189 reviews
$80 nightly
The price is $89
Dec 4 - Dec 5
Total with taxes and fees
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About the neighborhood

Map
Pakuwon Mall, Jl Puncak Indah L, Surabaya, East Java, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 km
  • Surabaya Zoo - 8 min drive - 8.0 km
  • Royal Plaza Surabaya - 10 min drive - 9.7 km
  • Tunjungan Plaza - 11 min drive - 9.5 km
  • Surabaya Plaza Shopping Mall - 11 min drive - 10.8 km

Getting around

  • Surabaya (SUB-Juanda) - 47 min drive
  • Tandes Station - 20 min drive
  • Surabaya Pasar Turi Station - 32 min drive
  • Surabaya Gubeng Station - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Burger King - ‬1 min walk
  • ‪Wee Nam Kee Chicken Rice - ‬1 min walk
  • ‪Nam Heong - ‬1 min walk
  • ‪Subway Pakuwon Mall - ‬1 min walk
  • ‪Pizza Marzano - ‬1 min walk

About this property

The Westin Surabaya

The Westin Surabaya features a free kids' club and puts you within a 15-minute drive of Tunjungan Plaza. You can visit the spa to indulge in deep-tissue massages, body scrubs, or reflexology, and Asian cuisine is served at Magnolia, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, a bar/lounge, and a 24-hour fitness center.

At a glance

DONE

Hotel size

    • 204 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (IDR 100000 per stay)
    • Onsite valet parking (IDR 150000 per stay)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's menu
  • Toys

What to do

  • Pro golf lessons
  • Golf lessons nearby

Working away

  • 20 meeting rooms
  • Computer station
  • Conference center (89082 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle on site
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site

Facilities

  • Rooftop garden
  • 24-hour fitness center
  • Adjacent to a golf course
  • Golf driving range on site
  • 3 outdoor pools
  • Shopping mall on site
  • Full-service spa
  • Golf pro shop on site
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 55
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Meal delivery service
  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Magnolia - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Sky Lounge - This bar specializes in Asian cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 227480 for adults and IDR 113740 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way, maximum occupancy 5)

Children & extra beds

  • Rollaway beds are available for IDR 874000.0 per night

Parking

  • Covered self parking costs IDR 100000 per stay
  • Valet parking costs IDR 150000 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya offer free cancellation for a full refund?

Yes, The Westin Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Westin Surabaya?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Westin Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Westin Surabaya?

Yes. Self parking costs IDR 100000 per stay. Valet parking costs IDR 150000 per stay.

Is airport shuttle service offered by The Westin Surabaya?

Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.

What are the check-in and check-out times at The Westin Surabaya?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at The Westin Surabaya and nearby?

Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Westin Surabaya also has a 24-hour fitness center.

Are there restaurants at or near The Westin Surabaya?

Yes, Magnolia offers Asian cuisine.

What's the area around The Westin Surabaya like?

The Westin Surabaya is a short 1-minute walk from Pakuwon Mall and 3 minutes' walk from Pakuwon Trade Center.

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