Our room was clean and well decorated, it was welcoming. The staff was outstanding, that is truly why I gave an excellent rating. All staff acted with complete professionalism and curtesy; all our needs were addressed. Breakfast was excellent, food presentation was exceptional. We arrived right before the storm "Amy" came, the staff warned us that we might loose electricity and we did. The next morning fruits, cereals and pastries were offered for breakfast due to power loss; the only negative was there was no coffee. I would highly recommend the Loch Ness Lodge if you value outstanding service and the long lost art of excellence of manners and etiquette, it truly was a wonderful stay and the loch views and ground landscape was beautiful.