Does voco Lythe Hill Hotel & Spa by IHG offer free cancellation for a full refund?

Yes, voco Lythe Hill Hotel & Spa by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at voco Lythe Hill Hotel & Spa by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at voco Lythe Hill Hotel & Spa by IHG?

Yes, there's free self parking.

What are the check-in and check-out times at voco Lythe Hill Hotel & Spa by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at voco Lythe Hill Hotel & Spa by IHG and nearby?

Voco Lythe Hill Hotel & Spa by IHG has a spa and an indoor pool, as well as a steam room and a garden.

Are there restaurants at or near voco Lythe Hill Hotel & Spa by IHG?

Yes, Tudor Restaurant offers British cuisine and garden views.

voco Lythe Hill Hotel & Spa by IHG, Haslemere: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Oct 3, 2025

Beautiful hotel with excellent facilities. Helpful staff

FAITH, 4-night trip

6/10 Good

Jul 13, 2025

The staff are polite and the rooms clean. Unfortunately, we were given a room with a disabled shower room and toilet. If you’ve ever tried washing your face in a sink that sits at knee level, it’s not a great look and bad for your back and forehead. The sauna/gym/pool are good. It was a shame that you couldn’t sit outside for a drink and to eat as there appears to a known wasp issue and short of wearing protective head gear and carrying a can of Raid, this was impossible. Otherwise, good locality to Goodwood, for which I’m grateful.

Simon, 3-night trip

10/10 Exceptional

Sep 15, 2022

Very nice place

Rory, 1-night trip

10/10 Exceptional

Jan 13, 2025

Stayed 2 occasions here. Perfect for the short and relaxed break with 9 years old. Good food (both dinner and breakfast) Only to improve is Water temperature of swimming pool is a little low. Visit twice and both too cold

je-won, 2-night trip

6/10 Good

Apr 20, 2025

Great location, less than great experience.

Great location for local area. Bar staff need training in how to communicate effectively and clearly. No availability in main restaurant and the pizza restaurant wasn’t even open, but it took them twenty minutes to tell us this after we’d asked for a table. Parking is very limited near main buildings and overflow felt less than secure.

Aaron, 2-night trip

10/10 Exceptional

Sep 7, 2023

Lovely hotel and spa. Room bit querky but to be expected in an old property. Facilities good great pool. Wife and daughter had a great massage. Best thing about our stay was the staff from check in to check out staff where brilliant will definitely be staying here again 👍👍👍

ian, 2-night trip

8/10 Very good

Dec 10, 2023

Overnight stay

Lovely overnight stay in a nice room with comfortable bed and bedding. However it was very difficult to find the spa in the dark, it wouldn’t be easy in the light unless you knew where you were going and which door to get in! Fabulous breakfast

Lisa, 1-night trip

8/10 Very good

Aug 10, 2023

The hotel is very attractive, situated on a country road but not inHaslemere. It’s about a 2 mile walk. It’s well appointed & has beautiful grounds & an adequate swimming pool & gym.The staff are very friendly.

Karen, 4-night trip

4/10 Fair

Apr 14, 2024

Could be incredible but some staff let it down

Bad seeds within the Staff ruin the experience to be fair. Wrong orders, terrible food and its prices are gastro. Great location. Don’t dine there!

1-night trip

8/10 Very good

Jun 14, 2023

Overall good stay. Room was quite warm although weather was hot. Radiator in corridor roasting hot. Nice, friendly staff. Spa facilities were dated but were undergoing refurbishment, okay for an hour or so. Food in restaurant good. Limited choice for beer and ciders.

Julie, 1-night trip

10/10 Exceptional

Jan 2, 2023

A memorable New Year's Eve

We had a brilliant New Year's Eve at Lythe Hill. The evening was great fun, but the staff made it super special. There was a mix up on our room but, without fuss, we were upgraded to one of the newly renovated lodges, which my girls loved, check in and out was easy and friendly and all the event staff were helpful and cheerful. I'd really recommend both the hotel and the events as we had a memorable start to 2023!

Donna, 1-night trip

8/10 Very good

Aug 7, 2023

Lovely two nights away

Had a lovely two day stay, the hotel didn't have us registered for brekki so that was a bit embarassing in the morning trying to figure that out and the spa/gym wasn't open when they said it would be. However the team were amazing and helped with those minor things. Food was so lovely, service was really, really good! We loved the decor of the room but it was very noisy, you could hear everything in the hallway and the rooms above us. Really good drinks selection at the bar and a lovely space to enjoy them in. The hotel views were so lovely and it was such a relaxing vibe.

Samantha, 2-night trip

2/10 Poor

Dec 4, 2023

The restaurant was closed so the choice was pizza or chips, 2 lengthy fire alarms at 3:00 and 3:30 due to a malfunction, half the stuff doesn’t work in the rooms , water either boiling or cold, sauna not working. Staff are extremely friendly but little they can do with such shabby managemebt

Conor, 3-night trip

6/10 Good

May 7, 2023

Bit disappointed

The room was actually lovely, but zero sound proofing! Was woken throughout the night with doors closing and could hear everything in the room next door. The swimming pool was too cold. Breakfast was nice though the waiters got every order wrong that we witnessed.

Jenny, 1-night trip

10/10 Exceptional

Apr 13, 2023

Wonderful period hotel and great value!

We stayed overnight as we were visiting my brother and his family in nearby Petworth. We didnt have time to try out the spa facilities but the receptionist offered it to us and unfortunately we had to decline, but will definitely try out the spa and pool next time we stay. Everything was great with the exception of the heating in our room. It was very warm. We tried to adjust the room stat, but eventually we turned down the TRV stat on the radiator. The room was very clean with large tv. The bathroom facilities were clean and modern. There was tea and coffee and kettle in the room with plentiful supplies. All in all, excellent value for money and will definitely stay again.

Stephen, 1-night trip

4/10 Fair

Jan 24, 2024

Firstly I would like to say that the staff are working extremely hard but are understaffed or had sickness during our visit. Our check in was 45 minutes late, the room looked nice (502) but bed was uncomfortable, there was no soundproofing in the room at all therefore heard neighbours coughing, talking, walking around and flushing the toilet all throughout the stay and the night. The spa is very dated with need for refurbishment. The jacuzzi was cold and the poolside muddy. The restaurant service was slow due to lack of staff, although the staff were incredible. Some small improvements could really take this hotel up to standard.

Kay, 1-night trip

6/10 Good

Jan 8, 2023

Mixed Feelings

Our main complaint was a very poorly prepared room. No toilet paper, tissues. Light next to bed didn’t work bathroom door didn’t shut properly. TV didn’t tune in to BBC and to top it of no phone to ask for things to be rectified so had to walk outside to reception in pouring rain, down unlit slippery steps. I found the strong smell of paint not good. Spa was fine but had to ask for steam room, sauna not working. Food was good as was bar and catering service.

Paulette, 1-night trip

2/10 Poor

Sep 28, 2023

Poor standards of hygiene / customer service

Tested positive for Covid on day of visit. Refused to cancel reservation (or offer any alternative date or discount) and insisted over phone that it’s all fine to still come and no problem using all facilities. Zero duty of care or concern for their staff or other hotel guests. Used IHG hotels for a long time and used to be good, although cleanliness and customer service has really gone downhill recently. Would have real concern if you’re considering booking and in a med / high health risk category PS: I didn’t end up going to the hotel out of personal concern for their staff and guests, although a shame this is not their priority too

1-night trip

8/10 Very good

Dec 30, 2023

Overall a great stay

We stayed for 3 nights in a Lodge suite, the room was new and clean, however some signs of neglect around the shower room floor and cobwebs in the skylight windows, but overall good condition throughout, very quiet due to the position of the bedroom, no immediate neighbours either side, which was amazing given we were travelling with a toddler and were probably a bit noisy very early in the morning. The hotel has been refurbished fairly recently. All staff was friendly, the breakfast was very good, we ordered room service on one of the nights and the food was alright but it was a bit unclear how/to whom you order, more clarity would help. The pool area was good, pool water temperature was warm, the spa was fully booked, so we didn’t try it but it seemed busy. Waitrose 4 min drive away, convenient for some shopping. Plenty of parking. Some little issues like our room was never added to the breakfast list, so we had to explain every day, the room service instructions as mentioned above and some cleaning issues, but nothing that couldn’t be fixed easily, overall I would stay again.

ralitsa, 3-night trip

2/10 Poor

Mar 17, 2024

Awful

Although the premium room was nice the walls were so thin we could hear the people in the next room as if they were in our room with us. The 'spa' looked tired and old was full of raucus children just as you would expect at holiday camp and also people who were not staying at the hotel. No treatments were available and we were told they were all booked up until end of april. Parking was awful and we were expexted to park in a remote overflow car park full of shipping comtainers. We left without staying as they couldnt offer us an alternative room and were also told we would have to wait for the refund to be authorised by a supervisor. Extremely unhappy with service and ameneties as we travelled a significant distance to get there.

1-night trip

8/10 Very good

May 20, 2023

Smart looking, separate buildings, interesting

Didn't miss the turn into entrance. Parking was easy. Recommend overflow , left near the pizzeria, lovely polite looking view. Reception easy to find and fast informed desk. Stayed in main block, well numbered. No lift/elevator I don't think (needs confirming)....work renovation at entrance of block was a little off putting but room very spacious, clean looking, towels , irons, kettles ect all in good order.. window view not up to much but Surrey area obviously has nice views all over... Breakfast was a little confusing if paid with room and also a bit extra unnecessary cost but a good continental (get there before 9am) full breakfast was light on doubling up on eggs sausage type thing though....WiFi and location was ideal.. bar is quaint with fire place. All staff smilingly getting on with there shifts... Some making more efforts than others. Steam Room and poolside in condition for its age..bright large window views..warm water..bubble bath continuous meaning no jumping up or out to reset it again... Sauna was out of order unfortunately. Changing rooms clean, reception girl at spa polite and informative, well tidy, the walk to spa from hotel was mainly gravel so maybe a path or hardened waypoint would be advised. Check out easy too. Kind regards.

Adam, 1-night trip

4/10 Fair

May 28, 2023

I’m a 54 year old black British professional person. I stayed here with my 8 year old daughter for one night as an end of term treat. First, I booked a suite and upon arrival was “upgraded” to a room on top of the restaurant. I asked the receptionist to book a table at the restaurant as I thought the restaurant would be full. That night the restaurant was virtually empty but the staff member kept asking me if I booked and I had to repeat my surname several times. We were finally served and it took two hours for us to get out of there. The service was extremely slow. We had to head for the door to get our bill. Then my daughter could not sleep because of the noise coming from the restaurant and bar. The noise did not stop until we’ll past 11 pm. Then the spa. First the spa is very old and in dire need of refurbishing. We were told by Eden (a lovely polite girl) that we needed to hire dressing gowns and £15 each fur the day. I have never heard of such a thing. The following day at the spa we had a different girl from Eden who spoke to to me in such condescending terms I was left shocked. Terrible manners. If there is any sophistication at this place it was not afforded to my daughter and I by that girl at the pool. All in all I found it cold, passive aggressive and full of inverted snobbery. I wish them the best of luck but wild horses would not take me back there.

Perter, 1-night trip

8/10 Very good

Sep 19, 2025

Average stay & comfortable room

We stayed for 1 night travelling home from a longer trip. We enjoyed our evening meal. Breakfast was ok, but the toasting conveyor belt was poor & my toast got trapped, I mentioned it to the staff but nothing was done about it. Poor signage to the Reception upon arrival & to additional car parking. Lovely scenic garden from the conservatory.

Ann, 1-night trip

2/10 Poor

Aug 26, 2025

Find something better please!

Don't go here. Poorly managed place and no attention to detail. Staff doesnt seem to care and are mostly disengaged. No managerial overview. Value for money very poor. When i told receptionist wasnt happy she didn't care.

Anton, 4-night trip

8/10 Very good

Aug 25, 2025

Lovely stay overall but breakfast needs improving

Lovely hotel that we have stayed in several times. We are pleased the price is reasonable as this matches its current way. Good points- tranquil and gorgeous grounds, lovely rooms and friendly check in, can use spa on the day of check out which is great. Negative points- breakfast buffet was almost empty and needed a major refill which took quite a while, very limited gluten free offering at breakfast. Spa needs a refresh.

Nicola, 1-night trip

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