From the outset, staff were not very friendly. When we booked 2 rooms in June, we requested that one room be accessible for my 97 year old mother-in-law who is in a wheelchair. An email was received advising that the rooms were being redecorated and that one would be available. We phoned prior to arriving to confirm this and found out that the accessible room was allocated to me however this was rectified.
We checked in at 2pm and requested afternoon tea only to be told that 24 hours notice was required (not stated on their website).
Accessible room did not have a stool for the shower -we found one in the other room so, after asking at Reception, moved it to assist my mother-in-law with her washing requirements. This should have been checked beforehand! You cannot use a wheelchair in a shower!
The rooms looked very old, tired and in need of repair so not sure what redecoration had taken place, as told beforehand.
Whilst daily housekeeping is no longer available at this hotel, the supply of tea, coffee, sugar and toilet rolls should be given each day instead of us having to “beg” reception each time (and then we were only given a handful).
Breakfast at the weekend was from 8am however only opened from approximately 8.07am on both days (staff had overslept, we heard). Items were not refilled either so once finished e.g. fruit bowl, not replenished.
Same amount charged for each room however there was a big difference in each.
Overall, disappointing service.