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The Downtown Hotel

2.5 star property
Hotel in Soufrière, connected to a shopping center

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Photo gallery for The Downtown Hotel

Sea/Piton View | In-room safe, individually furnished, desk, soundproofing
Terrace/patio
Deluxe Room, City View | Balcony
In-room safe, individually furnished, desk, soundproofing
Reception
At the heart of the city, The Downtown Hotel offers a blend of convenience and relaxation. Step out onto the terrace or get down to business with in-room WiFi and a well-equipped business center.

Reviews

6.6 out of 10
Good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Room service
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Front-desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
  • Hair salon

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Television
  • Terrace

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About the neighborhood

Map
Bridge And Frederick Street, Soufrière, 00000

What's nearby

  • Pitons Management Area - 1 min walk - 0.2 km
  • Church of the Assumption - 2 min walk - 0.2 km

Getting around

  • Hewanorra Intl. Airport (UVF) - 58 min drive
  • George F. L. Charles Airport (SLU) - 88 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪pier 28 - ‬2 min walk
  • ‪Anse le Raye Fish Fry Friday - ‬22 min drive
  • ‪Felicity Rooftop Resturant - ‬1 min walk
  • ‪The Beacon Restaurant - ‬4 min drive
  • ‪Pier Bar - ‬10 min drive

About this property

The Downtown Hotel

The Downtown Hotel puts you within a 15-minute drive of Gros Piton. Free perks include WiFi and self parking. Fellow travelers say good things about the overall property condition.

At a glance

DONE

Hotel size

    • 18 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 6.00 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Children & extra beds

  • Airport shuttle service for children costs USD 40 (roundtrip)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufrière
The Downtown Hotel Hotel Soufrière

Frequently asked questions

Are pets allowed at The Downtown Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Downtown Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by The Downtown Hotel?

Yes, an airport shuttle is available. The charge is USD 40 per person roundtrip.

What are the check-in and check-out times at The Downtown Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Does The Downtown Hotel have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around The Downtown Hotel like?

The Downtown Hotel is a short 1-minute walk from Windward Islands and 2 minutes' walk from Pitons Management Area.

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Reviews

The Downtown Hotel Reviews

6.6

Good

7.0

Cleanliness

7.0

Location

7.6

Staff & service

7.0

Eco-friendliness

6.4

Property conditions & facilities

Popular mentions

Parking
Refrigerator
Room

Reviews

4/10 Fair

This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.
Chaniel, 4-night trip

10/10 Exceptional

Great place to stay in Soufriere center

I was so comfortable there, i extended my stay 3 more days. Good access to the south of the island from Soufriere. Jayna, Olivia, and Mr. Charles were so sweet and accommodating.
Janet, 2-night trip

10/10 Exceptional

Easy and convenient location

For me this hotel was perfect, right in the center of Soufriere, 2 min walk from the mini bus terminal. The rooms are spacious and each with a balcony. Staff there is so sweet and kind.
Janet, 2-night trip

10/10 Exceptional

There was AC,very friendly human beings,I sleep like a baby Thank you we will be back
Maryjane, 3-night trip

8/10 Very good

good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.
Fleur, 1-night trip

6/10 Good

Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
William, 4-night trip

2/10 Poor

This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Sarah, 3-night trip

10/10 Exceptional

Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Martin, 7-night trip

10/10 Exceptional

The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Fey, 3-night trip

10/10 Exceptional

Nice stay

The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Sanam, 1-night trip

10/10 Exceptional

Thank you

Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Sanam, 1-night trip

4/10 Fair

TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
MK, 1-night trip

8/10 Very good

The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.
14-night trip

10/10 Exceptional

Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!
5-night trip

8/10 Very good

Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.
5-night trip

8/10 Very good

Hotel in Downtown, close to everything, even the diamond gardens. Staff very welcoming and professional. Affordable and enough, not a resort Hotel proche de tout, meme des diamond gardens. Personnel accueillant et professionnel Ce n'est pas un resort mais il est suffisant and pas cher
4-night trip

6/10 Good

It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult
3-night trip

8/10 Very good

good value for money hotel

If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.
Jo, 10-night trip

6/10 Good

It is indeed 'the downtown hotel' of Soufriere!

Good enough room - we had 2 double beds and a brand new a/c unit to keep us nice and cool in a large room with ok bathroom facilities. Kettle, fridge and microwave. Large flat screen TV with plenty English channels! No hotel facilities to speak of, other than the helpful staff but it is in the middle of town. It's fine for a night or few, but not a bargain in my opinion.
Phil, 2-night trip

8/10 Very good

Nice Balcony...Great view...

The hotel is on the fourth floor, so lots of stairs, our room was on the side of the piton/sea view so the view from the balcony was really amazing. The staff is very accommodating, they do listen to you and act accordingly as long as your requests are reasonable. There is a new sandwich place, a drug store, a grocery and lots of other very convenient shops right in the same building and many around the hotel like the new Tik Tak bar & souvenir shop, a small vegetable & fruits market where locals sell their products. The location of this hotel is perfect, I would say it is in the heart of St.Lucia because it is near all the main attractions of the island. So you wouldn't need to rent a car. No bedbugs or any other bugs, there were some very tiny little ants on the balcony, not many and they stayed on the balcony, never crossed the balcony door into the room. In the span of our two weeks stay, we had two or three days of very loud music in the evening and at night, because of a night club without walls or ceiling near by. but the music stopped around two a.m. at the latest. Among all the visits we did, the one to Morne Coubaril Estate was the most enjoyable thanks to the beautiful scenery and to our very kind, knowledgeable and competent Guide Mrs. Sendyann who was able to answer all our questions with great detail & precision. Over all , we really enjoyed our second trip to this one of the most beautiful islands in the world.
Pierre, 14-night trip

8/10 Very good

Great place to stay inexpensivly to explore St Lucia. Not a fancy resort but extremely functional and conveniently located.
8-night trip

6/10 Good

In middle of town

Room outdated with TVs not working, shower curtain torn and shower down to a trickle. Comfortable bed and in middle of town , cleanliness ok. Acceptable for a budget hotel.
jw, 3-night trip

8/10 Very good

Good choice at a great price.

Good choice in the heart of La Soufriere. The area can be a little noisy, especially on a Friday night, but it is to be expected for being at the center of things. The rooms are large and air-conditioned, which is a big plus.
1-night trip

6/10 Good

Huge room with great view over Petit Piton, Caribbean Sea and harbor bay. Bathroom needs better lights and face basin. Guests need to be mobile as rooms are at 3d floor with no lifts. Room overlooking town to the East can be noisy.
otmar, 3-night trip

2/10 Poor

Too much Going On

Well I booked this hotel for 1 Night Thank Goodness! Where Do I Start... First The lady At The Front Desk Was Nice Enough But She Talked Too Much I was Tired And just Wanted TO Rest, she Kept GOing On And On When She FInally Left THe room I Looked Around The Room and it wAs clean eNOugh But all Of The Appliances ANd Furniture HAd sEEn better days. I Acutally Booked a room With A King Sized BEd but SHe PUt us In with 2 Double Beds WHEn i asked about It She told ME That The KIng Rooms Ac Was NOIsy So I Settled For THE double ROom. The Beds Were REally Unstable And Very Noisy All Night i Was TWISting and turning Because Of the extremely NOISy road Practically right OUtside The Room FROM SPeeding VEHicles To community Residents SCREaming and cussing AT each other from late night to really early hours of the morning (4am) Also although THe Ac Unit Was New And Fairly Quiet The Light From the Temperature Digits On the Unit Was Sooo Bright IT was All I Could see When MY Eyes Were Closed. There was also no cable on The tv. when I was finally ready to check out i went to the shower to get ready and there was a roach in the shower. I must say I did not quite enjoy my stay. But the area is really beautiful.
kako, 1-night trip

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