Does Holbrook Manor & Spa. offer free cancellation for a full refund?

Yes, Holbrook Manor & Spa. does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Holbrook Manor & Spa.?

Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 9:30 PM.

Are pets allowed at Holbrook Manor & Spa.?

Yes, dogs are welcome. There's a charge of GBP 20 per pet, per night, and there's also a deposit of GBP 50 per stay. Service animals are exempt from fees.

Is parking offered on site at Holbrook Manor & Spa.?

Yes, there's free self parking.

What are the check-in and check-out times at Holbrook Manor & Spa.?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Holbrook Manor & Spa. and nearby?

Holbrook Manor & Spa. has a spa and an indoor pool, as well as a steam room and a garden.

Holbrook Manor & Spa., Wincanton: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 21, 2025

Great stay

Hotel is lively Room was great and bed was the best I’ve stayed in Spa was great Staff very helpful and nice Could do with snacks or sandwiches for evening as no restaurant or bar

wilsonbell electrical, 1-night trip

10/10 Exceptional

Oct 16, 2025

The room was very comfortable and clean. And the staff very helpful. We were travelling and had to get up early so missed out on the breakfast. We did not take advantage of the spa facilities so cant comment on this. If we are in the area again we would stay here again. The only down side is there is not a restaurant onsite, we were given a list of places which was very helpful, the pub we chose was only 6 mins down the road in the car and was very welcoming and the food good.

Rachel, 1-night trip

8/10 Very good

Sep 13, 2025

I dont agree with the bad reviews.

Lovely place for a quick break. A little odd in lay out but nice rooms and facilities. Although there is no bar as such there is a garden cafe which does sell limited alcohol and enough seating. Room we stayed in was large and comfortable with a very good ensuite. The pool is good and clean enough with a working jacuzzi. The steam room isnt my thing but there is one unfortunately the sauna was out of order.

Wesley, 1-night trip

8/10 Very good

Mar 1, 2025

For the money very good value, large garden room parking right outside, didnt use Spa as meeting friends

Paul, 1-night trip

10/10 Exceptional

Mar 7, 2024

Wonderful

My stay at hotel was amazing.Staff was great, very clean.Would definitely recommend to stay there again

Lee, 1-night trip

4/10 Fair

Jun 19, 2025

Tired facilities in the spa Shower in room had no water pressure Single bed mattresse and both divans old and well past their best Tap in sink wobble and not fixed to sink

Graham, 1-night trip

10/10 Exceptional

Jun 6, 2024

Incredible value, service, comfort and surrounding

Amazing place, incredible value. I have no doubts the prices will rise so go there now if you get a chance.

Giles, 1-night trip

8/10 Very good

Apr 8, 2024

Good spa hotel

Great value hotel with spacious rooms & bathrooms, lovely gym and spa. Common living areas are a bit sparse and lacking in furniture & warmth but there is a nice cafe in the spa with decent food (daytime only).

Edith, 1-night trip

10/10 Exceptional

Mar 11, 2024

Great value

Beverley, 2-night trip

6/10 Good

Jun 12, 2024

I was disappointed with the dining options as the 'Garden Cafe' was also the 'Bar' and what was offered was very limited.

Sarah, 1-night trip

8/10 Very good

Feb 11, 2024

Grand hotel Spa etc…. But no restaurant and Bar?

Very clean and comfortable. Disappointing not to have an up and running restaurant and bar. Not obvious when making the initial booking

G, 1-night trip

2/10 Poor

Feb 24, 2024

On arrival I was informed there was nowhere to eat or drink has the kitchen was being refurbished. When I asked why I wasn’t informed they said it was on the website but has I booked through hotels.com I wasn’t aware. When I asked for refund I was told this was not possible

paul, 1-night trip

4/10 Fair

May 4, 2024

The boiler had failed in the garden rooms and we wouldn’t have heating or hot water but we were told we would be issued with robes and could use the showers at the spa. On arriving at reception to collect the robes before showering to head out for a restaurant booking we were told there were not robes left. A manager intervened and told the member of staff to go upstairs and get one. The robe was given to my partner as they only had one. We asked if they were clean we were told yes. On putting the robe on after the shower she put her hand in the pockets only to find used dirty paper treatment pants/ knickers. Shocking for a member of staff to confirm they were clean if she wasn’t sure. Not a nice discovery for someone to have to deal with. Our clean robes should have been issued and in our rooms before we arrived. It put us off so much we didn’t even go down for breakfast that was actually included and paid for. Very disappointed

Jason, 1-night trip

10/10 Exceptional

Nov 12, 2025

Great accommodation

michael, 1-night trip

6/10 Good

Oct 14, 2025

The room and bathroom were very clean

Geoff, 1-night trip

10/10 Exceptional

Oct 14, 2025

What a welcome.

Parking excellent; went out of their way to accommodate our dog. Just need more rubbish/dog bins around the grounds. All staff really friendly and helpful. Room amazing.

Our dog enjoying her stay, with her toys.

Simon, 2-night trip

6/10 Good

Oct 12, 2025

The whole place needs a good clean especially the pool area and changing rooms .

Antony, 1-night trip

6/10 Good

Sep 2, 2025

Shabby

The place was run down and shabby, rundown mouldy bathroom, the garden room smelled of sewage. Breakfast was not ready at 7.30. The jacuzzi had too much chlorine, causing a coughing fit. The spa area was dirty and shabby there were no towels available. The whole place needs some tlc. Friendly reception staff. But overall very poor standard.

kuljit, 1-night trip

8/10 Very good

Aug 29, 2025

Lovely garden room

The room was very nice and comfortable, tv was un watchable duel to poor reception, good to have a mini fridge in the room, cleaning staff need to address the cafe area as its glass ceiling was full of spider webs and dead flies, breakfast was not warm enough.

Hilary, 3-night trip

4/10 Fair

Aug 8, 2025

Beware photos don’t match

Beware of catfish pictures, we had booked a superior suite that was meant to have beautiful sash windows and a bath. Upon arrival we were tucked away in an attic room which was dark and no bath. There is no lift and we had to walk to the furthest room with our 8 month old things, when telling the man on the front desk I wouldn’t recommend putting someone with an 8 month old in the room, he just said we’ve never had that feedback before. This same gentleman was the slowest check in ever taking 20 minutes to do 2 people. You can see they’ve tried with a new fit out but little things like seeing all the bed sheets in a dusty old wardrobe in the hall was very dissapointing and a bit grim.

Lydia, 2-night trip

10/10 Exceptional

Aug 3, 2025

We stayed here for our anniversary. We booked a garden suite where we could park outside and had a little court yard area with chairs to enjoy the summer sun. we had access to the gym and pool, steam room and sauna which was a lovely way to end our day. The staff were helpful and happy to help when we had any questions. Would definitely recommend and stay here again if we were in the area

hannah, 1-night trip

4/10 Fair

Jul 19, 2025

Not great very disappointed

The look of the manor house was great, nice with old otiginal features However the bed was small despite the reservation said king size plus it was really uncomfortable and was making a lot of creaking noises The bathroom was really nice and big The swimming pool was a good size however not very clean you could see black patches on the corners The steam room smelled of urine The breakfast was not there despite we paid extra for a cooked breakfast there was barely anything to eat and the young girl at the cafe was not interested to fix the problem but more interested on her phone There was a lack of management clearly on the saturday night the was a nice lady however was left there on her own and barely knew what to do, didnt even know how to use the till in the cafe The outside garden area of the cafe is infested with wasps and again noone seamed interested on doing anything about that Very disappointed as for the price we paid i was expecting a good service

Robert, 2-night trip

10/10 Exceptional

Jul 12, 2025

Friendly Quiet Lots to do Just an overall good place to stay

Lee, 1-night trip

2/10 Poor

Jul 6, 2025

DISGRACEFUL STAY

I am writing to lodge a furious complaint regarding my recent stay at Holbrook Manor, which was nothing short of disgraceful. I am demanding a full refund for what can only be described as a completely unacceptable experience. First and foremost, a wedding party was held directly outside our bedroom window (Room 12) — something we were never informed about, despite calling ahead at the time of booking. The music was excessively loud, guests were talking and laughing well into the evening, and it was utterly impossible to relax or sleep. The room had no air conditioning, so usually we would open the window, however we had no choice but to keep the window closed — and even then, we could still clearly hear every conversation and song. This was a massive breach of basic hospitality standards and a total failure to provide a peaceful environment for guests. It is completely unacceptable that no one thought it necessary to disclose the presence of a loud private event happening right outside our window. Secondly, we explicitly requested a disabled-accessible room, as one of our guests is on crutches. This was clearly noted on the booking form. What we were given involved navigating ten steps even from the “disabled access” car park, and long corridors just to reach the room. My guest struggled throughout the stay. If your hotel is not equipped to accommodate disabled guests, you have a duty to refuse the booking

2-night trip

8/10 Very good

Jun 19, 2025

Beautiful to have a night in such a historic old building

Denise, 1-night trip

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