The Pacific Sutera Hotel

Luxury resort with full-service spa, connected to the convention center, near Sutera Harbour

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Where to?

Dates

November 2025

4

December 2025

3 outdoor pools, pool umbrellas, sun loungers

Located near Imago Shopping Mall, The Pacific Sutera Hotel offers a luxurious retreat with 27 holes of golf and a marina. Treat yourself to spa treatments like massages and manicures at Body Senses By Mandara, or enjoy activities such as racquetball/squash and volleyball. Stay connected with in-room WiFi, unwind by the poolside bar or visit the grocery/convenience store.

Very good

Popular amenities

Bar
Pool
Free parking
Gym
Spa
Laundry facilities

Main amenities (12)

Daily housekeeping
On a private beach
Marina
Golf course
Full-service spa
3 outdoor pools
Breakfast available
Free shopping center shuttle
3 indoor and 3 outdoor tennis courts
Fitness center
Sauna
Beach umbrellas

Feel at home (6)

Children stay free
Babysitting (surcharge)
Children's pool
Children's club (surcharge)
Playground on site
Rollaway/extra beds

AED 405 total

includes taxes & fees

Nov 5 - Nov 6

Why we love this property

Beach paradise awaits

This resort sits on a private white sand beach along the boardwalk. Beach umbrellas and towels make for a perfect day by the marina.

Spa relaxation retreat

A full-service spa offers aromatherapy, facials, and soothing massages. Guests discover yoga classes and a sauna after exploring the state park surroundings.

Scenic state park escape

Stone pathways wind through lush gardens at this luxury resort. Guests explore the private beach, marina, and boardwalk in this state park paradise.

Room options

Check availability for these dates

Tonight

Nov 4 - Nov 5

Tomorrow

Nov 5 - Nov 6

All rooms

1 bed

2 beds

3+ beds

Showing 27 of 27 rooms

1 bedroom, memory foam beds, minibar, in-room safe

Junior Suite

Sleeps 2

Family Room

Sleeps 2

Deluxe King

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Deep soaking bathtub

Bathrobes

Bidet

33 sq m
Sleeps 3
1 King Bed

Deluxe Sea View King

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Deep soaking bathtub

Bathrobes

Bidet

33 sq m
Sea view
Sleeps 3
1 King Bed

Pacific Junior Suite

Highlights

Separate sitting area

Air conditioning

Club Lounge

LCD TV

Memory foam bed

Separate bedroom

Rainfall showerhead

2 bathrooms

75 sq m
1 bedroom
Golf view
Sleeps 4
1 King Bed OR 2 Twin Beds

Pacific Executive Suite

Highlights

Separate sitting area

Air conditioning

Club Lounge

LCD TV

Memory foam bed

Separate bedroom

Rainfall showerhead

2 bathrooms

105 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed OR 2 Twin Beds

Deluxe Twin

Exceptional

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Rainfall showerhead

Hair dryer

Separate bathtub and shower

Designer toiletries

33 sq m
Sleeps 3
2 Twin Beds

Premium Sea View King

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Deep soaking bathtub

Bathrobes

Bidet

31 sq m
Sea view
Sleeps 4
1 King Bed

Family Room

Highlights

Air conditioning

LCD TV

Memory foam bed

Separate bedroom

Rainfall showerhead

2 bathrooms

Bathrobes

Private bathroom

67 sq m
1 bedroom
Golf view
Sleeps 4
1 King Bed and 2 Twin Beds

Deluxe King Room

Sleeps 2

Deluxe Sea View King Room

Sleeps 2

Premium King Room

Sleeps 2

Premium Sea View King Room

Sleeps 2

Executive Suite

Sleeps 2

Premium King

Highlights

Balcony

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Deep soaking bathtub

Bathrobes

33 sq m
Golf view
Sleeps 2
1 King Bed

Deluxe Sea View

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Deep soaking bathtub

Bathrobes

Bidet

Sleeps 3
2 Twin Beds

Premium Twin

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Deep soaking bathtub

Bathrobes

Bidet

Sleeps 2
2 Twin Beds

Premium Sea View Twin

Highlights

Air conditioning

LCD TV

Separate bedroom

Memory foam bed

Separate bathtub and shower

Deep soaking bathtub

Bathrobes

Bidet

Sleeps 4
2 Twin Beds

Deluxe Twin Room

Sleeps 2

Deluxe Sea View Twin Room

Sleeps 2

Premium Twin Room

Sleeps 2

Premium Sea View Twin Room

Sleeps 2

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Sleeps 2

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Sleeps 2

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Sleeps 2

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Sleeps 2

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Sleeps 2

Similar properties

Pool
Spa
Free parking
Free WiFi

AED 555 total

includes taxes & fees

Nov 9 - Nov 10

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About the neighborhood

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

Sutera Harbour - 3 min walk - 0.3 km
Imago Shopping Mall - 14 min walk - 1.2 km
Centre Point - 4 min drive - 2.9 km
Gaya Street Sunday Market - 5 min drive - 3.9 km
Jesselton Point Ferry Terminal - 5 min drive - 4.6 km

Getting around

Kota Kinabalu Intl. Airport (BKI) - 12 min drive
Tanjung Aru Station - 3 min drive
Putatan Station - 14 min drive
Kawang Station - 24 min drive
Free shopping center shuttle

Restaurants

‪Restoran Grill Fish - ‬7 min walk
‪D' Lengkuas - ‬16 min walk
‪Grace Point (Food Court) - ‬13 min walk
‪Sutera Harbour Resort - ‬2 min walk
‪Grill Fish - ‬13 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel puts you just a 5-minute drive from Imago Shopping Mall and features a golf course and a marina. You can visit the spa to be pampered with massages, facials, or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

- 500 units
- Arranged over 12 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: midnight
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
- All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Babysitting*
- Supervised childcare*
- Children's club*

Pets

- No pets or service animals allowed

Internet

- Free WiFi and wired internet access in public areas
- Free WiFi and wired internet access in rooms

Parking

- Free onsite self parking
- Wheelchair-accessible parking and van parking on site

Offsite

- Free shopping center shuttle

Other information

- Designated smoking areas (fines apply)

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
Poolside bar
Swim-up bar
24-hour room service
Snack bar/deli

Traveling with children

Children stay free (see details)
Children's club (surcharge)
Children's pool
Waterslide
Playground
Supervised childcare (surcharge)
Grocery/convenience store

What to do

On a private beach
Tennis lessons
Fitness classes
Yoga classes
Racquetball/squash
Volleyball
Golf lessons
Golfing
Pool table
Scuba diving nearby

Working away

Business center
Meeting rooms
Conference space

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Porter/bellhop
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Built in 1999
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness center
Golf course on site
Golf driving range on site
3 outdoor pools
Arcade/game room
Full-service spa
3 indoor tennis courts
Marina
3 outdoor tennis courts
Sauna
Massage/treatment rooms
Waterslide
Banquet hall

Accessibility

Wheelchair accessible
Elevator
Elevator door width (inches): 8
Wheelchair-accessible parking
10 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 12
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Magnifying mirror
Grab bar near toilet
Toilet grab bar height (inches): 12
Phone accessibility kit
Well-lit path to entrance

Room amenities

Be entertained

LCD television
Premium satellite channels

Home comfort

Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board

Sleep well

Memory foam mattress
Rollaway/extra bed (surcharge)
Bed sheets provided

Freshen up

Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Bidet
Designer toiletries
Hair dryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi and wired internet
Phone

Food and drink

Free bottled water

More

Daily housekeeping
In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately MYR 80 for adults and MYR 40 for children
Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Rollaway beds are available for MYR 180.0 per night
Children's club access is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property accepts major credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pacific Sutera

Pacific Sutera

Pacific Sutera Hotel

Pacific Sutera Hotel Kota Kinabalu

Pacific Sutera Kota Kinabalu

Sutera Hotel

Sutera Pacific

Sutera Pacific Hotel

The Pacific Sutera Resort

The Pacific Sutera Hotel Resort

The Pacific Sutera Hotel Kota Kinabalu

The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?

Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Pacific Sutera Hotel?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Pacific Sutera Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Pacific Sutera Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at The Pacific Sutera Hotel and nearby?

Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, racquetball/squash, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a waterslide, and a sauna, as well as a fitness center, an arcade, and a garden.

Does The Pacific Sutera Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around The Pacific Sutera Hotel like?

The Pacific Sutera Hotel is located on the boardwalk/promenade in Downtown Kota Kinabalu, a short 17-minute walk from Imago Shopping Mall and 5 minutes' walk from Sutera Harbour.

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The Pacific Sutera Hotel Reviews

8.4

Very Good

8.2

Cleanliness

8.4

Location

8.2

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities

What guests liked

Breakfast offered a variety of options with different choices each day. (3 reviews)

From real guest reviews summarized by AI.

Popular mentions

Service staff

Room

Food

Breakfast

Bed

Cities

Buffets

10/10 Exceptional

Jun 1, 2025

Fantastic dinner and breakfast, beautiful property, super clean

Colby, 1-night trip

10/10 Exceptional

Jul 11, 2025

Smooth check in process and beautiful place.

Juariyah, 2-night trip

10/10 Exceptional

Jan 23, 2023

Very nice place conveniently located in KK.

WIN, 1-night trip

10/10 Exceptional

Apr 22, 2024

A resort for relaxing and chill…

FAITH, 1-night trip

10/10 Exceptional

Jun 20, 2023

Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!

Hangsoo, 2-night trip

10/10 Exceptional

Mar 8, 2023

Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.

Sheelagh, 14-night trip

8/10 Very good

Jul 7, 2023

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.

Kim Chong, 2-night trip

8/10 Very good

Nov 24, 2023

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.

Sieds, 3-night trip

2/10 Poor

May 17, 2025

No proper restaurants. Bad customer service

David, 2-night trip

10/10 Exceptional

May 31, 2024

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work

jason, 1-night trip

6/10 Good

Jul 18, 2023

hope for more clean

SO YEON, 4-night trip

8/10 Very good

Jun 13, 2024

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.

4-night trip

6/10 Good

Sep 27, 2025

the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok.

FU, 2-night trip

10/10 Exceptional

Jul 14, 2025

Great family friendly hotel

Troy, 8-night trip

6/10 Good

Jun 3, 2025

Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.

Wan Masjaina, 5-night trip

6/10 Good

May 24, 2025

I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.

Wan Masjaina, 3-night trip

8/10 Very good

May 19, 2025

화장실 청소는 해야죠

너무 아름다운 석양을 볼수 있어요.접수시에 직원 에일리의 친절한 응대가 여행을 더욱 기분좋게 만들어 줬어요.그러나 룸 청소는 엉망이었어요.화장실 청소는 하지 않고 수건만 갈아줘서 세면대에 곰팡이와 하수구의 머리카락이 계속 있었어요. 침구류는 바꾸지 않더라도 화장실 청소는 해야죠

4-night trip

2/10 Poor

May 17, 2025

Bad customer service. No proper restaurants.

David, 2-night trip

10/10 Exceptional

Mar 24, 2025

第一次來沙巴亞庇，在太平洋絲綢飯店住了兩晚，可以說是cp值高的一個渡假好選擇。

CHIMIN, 2-night trip

10/10 Exceptional

Feb 3, 2025

very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks !

Julie, 2-night trip

4/10 Fair

Dec 8, 2024

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.

3-night trip

10/10 Exceptional

Dec 8, 2024

Excellent staff assistance

Jeevaraj, 2-night trip

10/10 Exceptional

Nov 6, 2024

中秋節住宿當日就遇上不愉快的事,要我們找旅遊平台,由平台出一份確認郵件才能入住。其他服務和環境是滿意的

Lee, 3-night trip

10/10 Exceptional

Oct 20, 2024

Thank you for showing your hospitality/

Satoshi, 3-night trip

10/10 Exceptional

Oct 8, 2024

좋아요

깔끔하고 괜찮아요 약간 낡은거 빼고는 괜찮아요

Nam Wook, 3-night trip

The Pacific Sutera Hotel

Choose dates to view prices

Photo gallery for The Pacific Sutera Hotel

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Why we love this property

Room options

Check availability for these dates

View all photos for Junior Suite

Junior Suite

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Family Room

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Deluxe King

Highlights

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Deluxe Sea View King

Highlights

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Pacific Junior Suite

Highlights

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Pacific Executive Suite

Highlights

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Deluxe Twin

Highlights

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Premium Sea View King

Highlights

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Family Room

Highlights

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Deluxe King Room

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Deluxe Sea View King Room

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Premium King Room

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Premium Sea View King Room

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Executive Suite

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Premium King

Highlights

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Deluxe Sea View

Highlights

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Premium Twin

Highlights

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Premium Sea View Twin

Highlights

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Deluxe Twin Room

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Deluxe Sea View Twin Room

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Premium Twin Room

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Premium Sea View Twin Room

View all photos for Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

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About the neighborhood

What's nearby