To start, I have to say the property is very well maintained and spotless. The communication is my issue, quick to reply (AI) but could not give relevant replies/resolve issues, and would direct you to an agent to contact you but they never did. I can see it working some time in the future with more fine tuning but definitely not advanced enough at this time to handle guest issues. Also, it is a good half hour walk from city center, and in Salaburg the hotel is supposed to give you bus pass, but when I requested, the system could not "understand my request".
Also, other hotels usually get your room ready even before the check in time vs here the room was ready later than check in time.