8/10 Muy bueno
30 de septiembre de 2025
Everyone was great and they have an awesome staff.Marke was at the front desk when we arrived and we were allowed to check in about an hour and a half early, which helped because we had a small baby with us and she went out of her way to make us comfortable. There was a problem with my card and she worked with us as I had to change cards and realized that a previous hotel that I was gonna book with had charged my cardby accident even though I canceled. So she was calm, as I was in a panic lol. The only bad thing was there was an incident where my daughter went to the bathroom and there was a huge cockroach in the bathroom and my daughter had a panic attack
I call the front des s my daughter, and I do not do well with spiders & roaches & Marke she got on it right away &sent someone he sprayed got the cockroach up put it in the toilet, but by then my daughter was ready to move to another hotel, but Marke move us immediately to a king suite on the third floor which worked out better for my daughter myself and my grandson and there were more counter space for his bottles and baby food. The girl in the coffee bar/ starbucks was amazing as well. She was always upbeat. The night crew was awesome as well.If you call down to the desk or went to the desk, they were always helpful. Marke helped us to check in.I want to have early because we had the baby with us and we were exhausted. I would stay again. My daughter would not stay again because of the incident with the roach but i wo
Deborah
Deborah, se hospedó 4 noches con familiares
Opinión verificada de un huésped de Hotels.com