2/10 Poor
Nov 10, 2025
The first room that was assigned was a trip to hell, stinky old room. Clogged bathroom sink, broken tap. Were moved to a 'better' room the first night. There, when asked room service for warm water for an aching throat at 3.30am, we were taught how to use the kettle in the room which was dirty. The hand shower had kinks resulting into almost no water pressure. The thermostat needed Hotel engineering staff to be fixed. Water was leaking from under the toilet bowl.
The hotel is grand but the management seems to have ignored it's upkeep and maintenance. Most importantly, the general service-oriented attitude in their staff was grossly missing.
If I could have, I would have moved out of the hotel after the first night itself but advance payment for the entire stay was already made and I knew they won't refund a penny despite my immense dissatisfaction.
Anju
Anju, 2-night trip
























