Does Casa del Árbol Condo offer free cancellation for a full refund?

Yes, Casa del Árbol Condo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Casa del Árbol Condo?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Casa del Árbol Condo?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Casa del Árbol Condo?

Yes, an airport shuttle is available. The charge is USD 110.00 per vehicle roundtrip.

What are the check-in and check-out times at Casa del Árbol Condo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Casa del Árbol Condo and nearby?

Casa del Árbol Condo has an outdoor pool and a garden.

Does Casa del Árbol Condo have a kitchen or kitchenette?

Yes, there is a kitchen which also includes cookware and a refrigerator.

Does Casa del Árbol Condo have any outdoor private spaces?

Yes, each apartment features a balcony or patio.

What's the area around Casa del Árbol Condo like?

Casa del Árbol Condo is in Ejidal, a short 12-minute walk from Centro Maya Shopping Center.

Casa del Árbol Condo, Playa del Carmen: Hotel Reviews, Rooms & Prices

4/10 Fair

Oct 16, 2025

The room was dirty, still had clothes and trash from previous people, walls and doors were brown with dirt when should have been white, no signal on the TVs, locks on doors and windows flimsy, some broken or about to break….. gentleman at the check in was pleasant but was gone early and wasn’t back till late morning…. Just not what I was expecting from the pictures Should have read reviews better before booking

Jennifer, 7-night trip

8/10 Very good

Mar 12, 2025

Safety, large apartments, friendly staff, groceries not too far away

Claire, 28-night trip

10/10 Exceptional

Aug 11, 2024

Everything great for the price

nancy, 1-night trip

2/10 Poor

Jul 7, 2025

Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I

Piotr Krzysztof, 7-night trip

10/10 Exceptional

Mar 14, 2025

Very clean 👍

2-night trip

8/10 Very good

Sep 29, 2022

This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen

Jeanette, 5-night trip

10/10 Exceptional

Jan 7, 2024

super happy, I just love the place.

SALVADOR UBALDO, 8-night trip

10/10 Exceptional

Feb 22, 2024

I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.

Adrianna, 12-night trip

8/10 Very good

Feb 19, 2024

Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.

Suzanne, 9-night trip

6/10 Good

Apr 16, 2025

The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.

Samantha, 4-night trip

4/10 Fair

Mar 17, 2025

No hot water in the showers.

2-night trip

6/10 Good

Nov 25, 2023

Great spot if you want to be away from the downtown area. Trying to get a taxi is very challenging and costly.

Paul, 3-night trip

2/10 Poor

Jul 18, 2023

They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay

Jaime, 3-night trip

6/10 Good

Jul 11, 2022

The good: it was cheap and spacious. Large fridge and kitchen. The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy.

1-night trip

2/10 Poor

Aug 8, 2024

This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle

Victoria, 2-night trip

8/10 Very good

Mar 11, 2025

My room was very spacious. It was clean I enjoyed the two balconies and the bed was very comfortable m. Dishes, pots and pans were not the greatest, but if you complain, I managed to get two brand new frying pans! In the kitchen, I only had one water faucet, cold water. I had to hear my water for dishes. That wasn’t too bad. They did not supply drinking water. That was a tough one, because my water supply was transported on my back (71 yrs old). The staff were friendly except for one sour puss at the office. Zucette was in the office was a sweetheart! Language barrier with all the staff

Liliane, 28-night trip

2/10 Poor

Nov 14, 2023

Filthy. Dripping AC in room. Unacceptable!

Robert R, 7-night trip

6/10 Good

Oct 22, 2024

I stayed in this property February didn’t get a chance to review it. The pool is tiny and in an inconvenient spot. Don’t think it’s cleaned regularly. You can probably wet your feet in it or stand awkwardly but not swim. The penthouse apartment was nicely decorated, but not necessarily a “penthouse.” I paid extra for breakfast included, and there is no breakfast there.. The area is out the way and not near downtown (by walking). You’ll need a car or taxi for sure. I wouldn’t stay again

10/10 Exceptional

Jul 18, 2023

This location is off the beaten path and away from the loud and overwhelming tourist zone of the Playa. Note that there is a shopping centre, grocery store and Oxxo all within a 15-minute walking distance. The staff Susy and Eric were incredibly friendly and amazing property hosts. The penthouse room was clean, spacious and the bedroom was comfortable and cool. Note that the room is on the top floor so the sun will heat up the cement and the A/C in the living room will not always be able to compensate. Get a cheap stand-up fan at Walmart and problem fixed!

Denis, 6-night trip

2/10 Poor

Aug 4, 2023

Terrible experience, our flight was delayed and we landed 11pm and we arrived at the building and no one was available and no one answered the phone when we tried calling to say we would arrive after 10pm. I hope they do the right thing and refund my money back.

Silvino, 1-night trip

8/10 Very good

Jun 29, 2023

Decent stay for the price!

Our stay at Casa del Arbol was great! The pictures weren't 100% accurate but we got a GREAT price so were not complaining. The place was very clean. There was no patio furniture or anything outside on the huge patio.. just a cement table. Unfortunately the receptionists couldn't remember the wifi passwords so we had no wifi for the first night. We also noticed that the shower and the bathroom tap were shocking us while using the water. We did feel a little unsafe and that the electrical definitely isn't up to our standard. But again, we paid next to nothing for this penthouse so it wasn't the biggest deal. But this room was in a nice, safe and quiet location in Playa and allowed us to easily explore the city.

Sarah, 2-night trip

2/10 Poor

May 2, 2024

Very inconvenient location it is not possible to walk from the hotel you would need to take a taxi. The pool advertised is so small and dirty you definitely cannot swim in it you could maybe stand in it or just put your feet in but it’s in such an awkward spot there was never anyone using it. There was no breakfast available and no rooftop terrace as promised. The safe didn’t work, the TV didn’t turn on and was so tiny and when we would come back at the end of the day we would find our room an absolute sauna as the fan and AC were shut off by the staff. Would definitely not recommend staying here we ended up moving to a different hotel. It was our honeymoon and we were so disappointed. We tried reaching out to Expedia but we’re not able to receive any compensation. Do not book

Amber, 7-night trip

10/10 Exceptional

Aug 15, 2025

JOSE ANGEL TELLO, 3-night trip

2/10 Poor

Jul 21, 2025

Ocupa serio mantenimiento las puertas están en condiciones horripilantes la regadera avienta agua por todos lados las toallas están viejas la puerta del baño no cierra los aires ocupan mantenimiento la piscina no servía en definitiva no concuerda con la fotos las habitaciones.

PEDRO, 1-night trip

6/10 Good

May 18, 2025

La propiedad está. Muy descuidada…. Una habitación no tenía ni clima ni ventilador !!

Ruben, 1-night trip

Casa del Árbol Condo

Choose dates to view prices

Photo gallery for Casa del Árbol Condo

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

Check availability for these dates

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Highlights

View all photos for Superior Apartment, Multiple Beds, Kitchenette

Superior Apartment, Multiple Beds, Kitchenette

Highlights

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

Junior Apartment, 2 Bedrooms, Kitchenette

Highlights

View all photos for Exclusive Penthouse, 1 King Bed

Exclusive Penthouse, 1 King Bed

Highlights

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

Deluxe Penthouse, 1 Bedroom, Executive Level

Highlights

Similar properties

Casa Kaoba Hotel & Suites

Casa Kaoba Hotel & Suites

About the neighborhood

What's nearby

Getting around

Restaurants

About this property