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Mercure Hangzhou West Lake

3.5 star property
Central hotel with restaurant, connected to a shopping center, near West Lake

Choose dates to view prices

Photo gallery for Mercure Hangzhou West Lake

Privilege, Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing
Meeting facility
Fitness facility
Exterior
Superior Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing
Nestled in Shangcheng, Mercure Hangzhou West Lake offers a serene escape. Enjoy buffet breakfast, unwind at the gym or relax on the terrace with coffee from one of two cafes. With meeting rooms and tour assistance nearby attractions are within reach.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Laundry facilities
  • Bar
  • 24/7 front desk
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking
  • Room service
  • 2 coffee shops/cafes
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
The current price is AED 290
AED 338 total
includes taxes & fees
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

Similar properties

1 bedroom, premium bedding, down comforters, minibar

Sofitel Hangzhou Westlake

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.4 out of 10, Very Good, 483 reviews
The price is AED 393
AED 459 total
includes taxes & fees
Nov 2 - Nov 3
Sofitel Hangzhou Westlake
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About the neighborhood

Map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006

What's nearby

  • Wushan Night Market - 14 min walk - 1.2 km
  • West Lake - 15 min walk - 1.3 km
  • Hangzhou China Silk Town - 18 min walk - 1.6 km
  • Wulin Square - 19 min walk - 1.6 km
  • Hangzhou Tower Shopping Mall - 3 min drive - 2.5 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive
  • Hangzhou Station - 11 min drive
  • Hangzhou Railway Station (HZD) - 14 min drive
  • South Railway Station - 17 min drive
  • Wan’an Bridge Station - 12 min walk
  • Wan'an Bridge Station - 12 min walk
  • North Jianguo Road Station - 15 min walk

Restaurants

  • ‪nana taproom - ‬3 min walk
  • ‪McDonald's (麦当劳) - ‬2 min walk
  • ‪海底捞 - ‬1 min walk
  • ‪KFC 肯德基 - ‬3 min walk
  • ‪lingo - ‬6 min walk

About this property

Mercure Hangzhou West Lake

Mercure Hangzhou West Lake puts you just a 5-minute drive from West Lake. After getting a workout at the fitness center, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Public transportation is just a short walk: Wan’an Bridge Station is 12 minutes and wan'an Bridge Station is 12 minutes.

At a glance

DONE

Hotel size

    • 292 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: anytime
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (CNY 10 per day; includes in/out privileges)
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service
  • Water dispenser

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children

Parking

  • Self parking costs CNY 10 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Hotel
Mercure Hangzhou West Hangzhou
Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Lake Hangzhou
Mercure Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

Does Mercure Hangzhou West Lake offer free cancellation for a full refund?

Yes, Mercure Hangzhou West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Hangzhou West Lake?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Hangzhou West Lake?

Yes. Self parking costs CNY 10 per day. Parking spots may be limited.

What are the check-in and check-out times at Mercure Hangzhou West Lake?

Check-in start time: noon; Check-in end time: anytime. Check-out time is noon. Express check-out is available.

What is there to do at Mercure Hangzhou West Lake and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Mercure Hangzhou West Lake?

Yes, there's an onsite restaurant.

What's the area around Mercure Hangzhou West Lake like?

Mercure Hangzhou West Lake is in Shangcheng, a short 19-minute walk from West Lake and 14 minutes' walk from Zhejiang University First Affiliated Hospital.

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Mercure Hangzhou West Lake Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Laundry machines. 20 min walk to West Lake.

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.
William, 4-night trip

10/10 Exceptional

친절함으론 10성급인 깨끗한 호텔

방은 살짝 좁은느낌이지만 2인이 묵기에는 문제 없을정도입니다. 체크인부터 체크아웃까지 직원들의 친절함이 여느 5성호텔보다 더합니다ㅋㅋ가방만 보면 들어주고, 체크아웃할때는 물까지 챙겨주는 세심함에 감동했습니다. 서호와의 거리가 약간 있는데 걸어서 15분이면 가는 거리라 위치도 매우 좋습니다
jihoon, 1-night trip

6/10 Good

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
yasin, 2-night trip

8/10 Very good

Everything was as I expected, clean and neat with helpful staff.
John, 1-night trip

4/10 Fair

The room space is not enough.especially clothes strorage space.
HIROSHI, 2-night trip

10/10 Exceptional

Sehr gute Unterstützung !
Markus, 2-night trip

10/10 Exceptional

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Meiling, 3-night trip

10/10 Exceptional

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
3-night trip

10/10 Exceptional

清潔でアクセスもよく文句なしです。 ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。
Yosuke, 2-night trip

6/10 Good

完成度はあまり高くないかな

近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。
2-night trip

10/10 Exceptional

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
2-night trip

8/10 Very good

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
2-night trip

8/10 Very good

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Oh, 3-night trip

10/10 Exceptional

Nice, worth the price for stay. Clean as well. Eecommended
Junior, 4-night trip

10/10 Exceptional

대만족하고 갑니다!!

정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
Eun Gyeong, 3-night trip

10/10 Exceptional

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
3-night trip

8/10 Very good

Great central location, clean tidy rooms. Definitely recommend
1-night trip

4/10 Fair

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
2-night trip

10/10 Exceptional

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
CK, 2-night trip

10/10 Exceptional

시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.
BeomSang, 5-night trip

10/10 Exceptional

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Wayne, 1-night trip

8/10 Very good

Good hotel with reasonable price

Staff are willing to help.
Sau Hing, 1-night trip

8/10 Very good

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
1-night trip

10/10 Exceptional

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Kady, 1-night trip

4/10 Fair

失望透頂的飯店～

這次在這家飯店住了3天、第一天到飯店的時後就遇到飯店給我的房卡打不開房門、這次住了高級房在9樓因爲飯店旁邊就是高架橋、所以很吵、網路也沒辦法用、早餐CNY69但不好吃、而且飯店位置也不好找、出入不是很方便、下次不會再選擇這家飯店～
CHIA SEN, 3-night trip

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