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SureStay by Best Western Massena

2.0 star property
Hotel in Massena

Choose dates to view prices

Photo gallery for SureStay by Best Western Massena

33-inch flat-screen TV with cable channels, TV
Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) | Living area | 33-inch flat-screen TV with cable channels, TV
Free self parking
Desk, laptop workspace, iron/ironing board, free WiFi
Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Living area | 33-inch flat-screen TV with cable channels, TV
Econo Lodge Massena Hwy 37 offers a convenient retreat with a peaceful terrace and productive business center. Stay connected with in-room WiFi, park your vehicle safely, and enjoy the ease of a 24-hour front desk.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Free parking

Main amenities (8)

  • Daily housekeeping
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Picnic area
  • Gas grills

Feel at home (6)

  • Children stay free
  • Microwave
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
The current price is AED 393
AED 436 total
includes taxes & fees
Nov 9 - Nov 10

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Designer toiletries
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Designer toiletries
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Designer toiletries
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Designer toiletries
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Designer toiletries
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Designer toiletries
Private bathroom
Shower/tub combination
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

St. Lawrence Hotel

  • Pet friendly
  • Free parking
  • Free WiFi
  • Air conditioning
7.2 out of 10, Good, 67 reviews
The price is AED 297
AED 330 total
includes taxes & fees
Nov 2 - Nov 3
St. Lawrence Hotel
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About the neighborhood

Map
15054 State Highway 37, Massena, NY, 13662

What's nearby

  • Timequest Mini Golf - 4 min drive - 5.9 km
  • Massena Town Beach - 5 min drive - 4.8 km
  • Harte Haven Shopping Center - 5 min drive - 6.2 km
  • Eisenhower Locks - 12 min drive - 14.6 km
  • Upper Canada Village - 55 min drive - 69.8 km

Getting around

  • Massena, NY (MSS-Massena Intl.) - 13 min drive
  • Cornwall Station - 30 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Tim Hortons - ‬5 min drive
  • ‪Morley's​ American Grill - ‬5 min drive
  • ‪Dunkin' - ‬4 min drive

About this property

SureStay by Best Western Massena

When visiting Massena, SureStay by Best Western Massena is a great choice to consider. Guests will have free perks like breakfast, WiFi, and self parking.

At a glance

DONE

Hotel size

    • 45 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 3:00 AM
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle from 7:00 AM to 7:00 PM*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free breakfast
  • Gas grills

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk

Facilities

  • Picnic area
  • Terrace

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 37
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 33-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per person (one-way)

Children & extra beds

  • Rollaway beds are available for USD 25 per day
  • Airport shuttle for children between the ages of 4 and 12 costs USD 15 (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 150 per stay
  • Pets are allowed for an extra charge of USD 30.00 per pet, per day

Policies

This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Also known as

Econo Lodge Hotel Massena
Econo Lodge Massena Hotel
Massena Econo Lodge
Econo Lodge Massena Hwy 37
Surestay By Massena Massena
SureStay by Best Western Massena Hotel
SureStay by Best Western Massena Massena
SureStay by Best Western Massena Hotel Massena

Frequently asked questions

Are pets allowed at SureStay by Best Western Massena?

Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 30.00 per pet, per day, and there's also a deposit of USD 150 per stay. Service animals are exempt from fees.

Is parking offered on site at SureStay by Best Western Massena?

Yes, there's free self parking. RV/bus/truck parking is available.

Is airport shuttle service offered by SureStay by Best Western Massena?

Yes, an airport shuttle is available from 7:00 AM to 7:00 PM on request. The charge is USD 20 per person one-way.

What are the check-in and check-out times at SureStay by Best Western Massena?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. Check-out time is 11 AM.

What is there to do at SureStay by Best Western Massena and nearby?

SureStay by Best Western Massena has a picnic area.

What's the area around SureStay by Best Western Massena like?

SureStay by Best Western Massena is located a short 20-minute walk from Grasse River.

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SureStay by Best Western Massena Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Bed
Car
Bathroom
Elevator
Water
Towns
Smoking

Reviews

10/10 Exceptional

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Melissia, 2-night trip

6/10 Good

Property was clean and good for it age, proprty is dated
Vicci, 1-night trip

10/10 Exceptional

The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Joan, 1-night trip

10/10 Exceptional

Convenient price
Marioly, 3-night trip

10/10 Exceptional

Every one was nice
April, 1-night trip

8/10 Very good

nice and clean
Suk Bun, 1-night trip

8/10 Very good

Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area.
Susie, 2-night trip

2/10 Poor

staff is very rude
fnu, 1-night trip

2/10 Poor

Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater
Raj, 1-night trip

4/10 Fair

There was a smell in the room. It was dirty- dead bugs, poorly kept up- moldy shower head, broken screen, trash in the hall, hard pillows. Blankets on bed had holes and stains. Fridge wasn’t clean.
Joanna, 2-night trip

2/10 Poor

You will regret staying here. Worst ive ever seen.

The stay started with the desk agent charging me for my stay. The issue was i had already paid on hotels.com. she then told me she didnt know how to process a refund and would have to call the owner. She also told me i paid way more than the going rate online. After getting this resolved i attempted to go to my room but the keys didn't work on the exterior door. The desk agent who was smoking a cigarette andnsaw this let us in the door and walked us to our room through disgustingly dirty hallways to ensure our keys worked, which they did. Apon entering the room we found mold in the shower and aroun the bathroom sink. Stains which appeared to be semen on the chair, red stains and pubic hairs on the bed and an overly rundown room. When the desk agent came back to the room to provide a copy of the refund slip of the double charge i informed her of this and showed her the filth. She informed me they would not refund the room and had no other rooms available but did kindly provide me a single sheet to cover the semen stains on the chair. After trying unsuccessful to find another place to stay and not wanting to force a 6 year old to sleep in a small car, i stripped the bed and covered it it my jackets and seemingly clean towels and went to bed.
Mold around sink
Stains on chair
Dried blood on wall in bathroom
Corner of room
Dan, 1-night trip

10/10 Exceptional

Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Mark, 1-night trip

8/10 Very good

It’s Quiet and the price is reasonable for the rooms
Michael, 1-night trip

10/10 Exceptional

Staff pleasant
Randy, 2-night trip

6/10 Good

NA
Cindy, 1-night trip

8/10 Very good

The rooms were very clean, and the staff was friendly. Checking in and checking out was easy. It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
Naza, 2-night trip

6/10 Good

Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
Kathi, 1-night trip

10/10 Exceptional

Nice and clean ,,,,, bel endroit juste un peu a l’écart mais sir le long de la routes , donc pas de détour. Sauf pour soupers.
Roger, 1-night trip

8/10 Very good

Friendly bunch of folks. Stay at this place for value, safety and comfort.
Alan, 3-night trip

10/10 Exceptional

Beautiful room very helpful with any questions I would come back enjoy my visit
Karen, 1-night trip

10/10 Exceptional

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.
Yann, 2-night trip

10/10 Exceptional

The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Tammy, 1-night trip

10/10 Exceptional

Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Christopher, 3-night trip

8/10 Very good

We have stayed at this hotel previously and have no issues. The room was comfortable and the staff was pleasant. The only problem we had this weekend was the price gauging due to the weekend. There was no reason to more than double the room price. That was taking advantage of the clients. That shows a lack of integrity and greed is more important then your clients.
3-night trip

6/10 Good

.
Wayne, 1-night trip

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