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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with restaurant, near Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Daily buffet breakfast (EUR 18 per person)
Lobby
Lobby sitting area
Garden
When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • 24/7 front desk
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Why we love this property

Foodie paradise
This hotel entices taste buds with its restaurant and bar. The buffet breakfast kicks off mornings with delicious options for every palate.
Minibar in every room
Midnight cravings call for a minibar raid. These thoughtfully decorated guestrooms provide the perfect backdrop for a stylish getaway.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

Similar properties

Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

  • Pool
  • Spa
  • Pet friendly
  • Parking available
8.8 out of 10, Excellent, 495 reviews
The price is AED 497
AED 577 total
includes taxes & fees
Nov 6 - Nov 7
SOWELL COLLECTION Hôtel du Roi & SPA
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About the neighborhood

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪La Girouette - ‬1 min walk
  • ‪Le Senechal - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 43 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured uncovered onsite valet parking (EUR 24 per night; includes in/out privileges)
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Uncovered valet parking costs EUR 24 per night with in/out privileges

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number FR39326379401

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes. Valet parking costs EUR 24 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:30 AM.

What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.

Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, there's an onsite restaurant, Brasserie Le Donjon.

What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?

Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Historic Fortified City of Carcassonne and 2 minutes' walk from Narbonnaise Gate. Travelers love the hotel's prime location.

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Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.0

Wonderful

9.0

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • Breakfast was consistently described as good, delicious, and well-stocked with a variety of options. (24 reviews)
  • Parking was convenient, secure, and easily accessible with some reviewers even praising the shuttle service to the property. (15 reviews)
  • The property's shuttle service was efficient and helpful. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Location
Room
Service staff
Breakfast
Bed
Parking
View
Lobby
Cities
Food

Reviews

10/10 Exceptional

A beautiful location in the fortress walls! I loved staying at this hotel, staff friendly and breakfast was delicious!
Ann, 3-night trip

10/10 Exceptional

Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Bonnie, 2-night trip

8/10 Very good

The vineyard was serene and quiet
Michael, 2-night trip

10/10 Exceptional

Lovely hotel in the perfect location.
Samantha, 1-night trip

8/10 Very good

Very well located, good parking facilities very helpful. Rooms need upgrading. Looking very tired.
Stephen, 1-night trip

10/10 Exceptional

Lovely garden, delicious breakfast and very helpful staff
Rosalind, 1-night trip

10/10 Exceptional

What a wonderful location to escape from everything for a few days!
2-night trip

10/10 Exceptional

Unique hotel in the old cute-quaint, comfortable-enjoyed our stay
Jonathan, 2-night trip

10/10 Exceptional

Amazing location
Matthew, 2-night trip

6/10 Good

Great hotel, friendly staff. Amazing location in the medieval city. We recommend using the hotel parking as they take your suitcases to the hotel. But the big problem that we stayed during a rock festival, (yes in the centre of a medieval city) with loud music playing until 1am on Friday night and 230am on Saturday night so we did not get much sleep.
John, 2-night trip

10/10 Exceptional

Great location in Carcassonne

We loved the location, the attractiveness of the rooms and the air conditioning. The staff were helpful and friendly.
Paul, 2-night trip

10/10 Exceptional

Great I highly recommend.
Martin, 1-night trip

10/10 Exceptional

Amazing place to stay inside the walls of the site. Very helpful staff. Great breakfast.
Kevin, 1-night trip

10/10 Exceptional

Very good for families. Quiet, clean, comfortable in the heart of the medieval city
Danielle, 1-night trip

10/10 Exceptional

Great hotel with amazing charm. Very clean and comfortable. Very helpful staff. Everything about the hotel was great. However what was difficult was finding the way into the old city itself. Directions we had were not at all helpful. We ended up getting rescued by someone who was one of the valet parkers who came across us in a no parking area looking lost.
Robert, 1-night trip

10/10 Exceptional

We really enjoyed the hotel and being in the medieval city.
Blair, 1-night trip

10/10 Exceptional

Great location, charming and quiet room, and very helpful staff. I would definitely come back! It would be nice if the shower were updated, but overall a wonderful stay.
Maki, 3-night trip

10/10 Exceptional

Lovely hotel with charming decor and ambiance. Great service with the carpark shuttle from offsite parking.
Timothy, 1-night trip

4/10 Fair

Small room in another building
Bernie, 2-night trip

10/10 Exceptional

Superb location within the walled Cite, excellent options for breakfast, helpful staff and ride service from hotel's private parking lot to hotel. Quality establishment, and we'd stay here again.
David, 1-night trip

10/10 Exceptional

Excellent location. Friendly staff. Nice exterior area.
Laurence, 1-night trip

8/10 Very good

A great location. Lovely breakfast and was able to eat in the beautiful garden which was very peaceful. Would recommend to others.
Pauline, 4-night trip

10/10 Exceptional

Excellent location and very helpfull stuff.
Desimir, 1-night trip

8/10 Very good

This was a beautiful hotel in a stunning place. It was clean and comfortable. The staff were very helpful and friendly and the shared areas excellent. The only fault is our room felt a bit tired for a 4 star hotel.
Juliette, 3-night trip

10/10 Exceptional

Perfect location and confortable

Very happy with this very well located hotel
Emilie, 3-night trip

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