Tucked away in the mountains, SureStay Hotel by Best Western Helen Downtown offers a warm retreat with free continental breakfast and an indoor pool. Relax in the lobby with coffee/tea while taking advantage of 24-hour front desk service and convenient parking.
Helen Arts & Heritage Center - 5 min walk - 0.4 km
Charlemagne's Kingdom - 7 min walk - 0.7 km
Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.8 km
Helen Tubing & Helen Water Park - 17 min walk - 1.4 km
Getting around
Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive
Restaurants
Bigg Daddys Restaurant & Tavern - 6 min walk
Cowboys & Angels - 6 min walk
Hofbrauhaus Restaurant - 12 min walk
Troll Tavern - 4 min walk
Spice 55 Thai and Sushi restaurant - 11 min walk
About this property
SureStay Hotel by Best Western Helen Downtown
Enjoy your visit to Helen with a stay at SureStay Hotel by Best Western Helen Downtown. Guests can enjoy the indoor pool or take advantage of nearby rafting. Fellow travelers love the helpful staff and breakfast.
Languages
English
At a glance
Hotel size
58 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Onsite parking includes off-street options
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Free continental breakfast each morning 6:00 AM–10:00 AM
Coffee/tea in a common area
Shared microwave
Shared refrigerator
Traveling with children
Grocery/convenience store
What to do
Golfing nearby
Rafting nearby
Services
24-hour front desk
Facilities
2 buildings/towers
Television in common areas
An indoor pool
Heated pool
Banquet hall
Accessibility
Braille/raised signage
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Wheelchair-accessible lounge
Raised toilet seat
Room amenities
Be entertained
32-inch TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Hydromassage showerhead
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Housekeeping (on request)
Connecting/adjoining rooms available
Access via exterior corridors
Fees & policies
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen
Frequently asked questions
Is there a pool at SureStay Hotel by Best Western Helen Downtown?
Yes, there's an indoor pool.
Are pets allowed at SureStay Hotel by Best Western Helen Downtown?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at SureStay Hotel by Best Western Helen Downtown?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Hotel by Best Western Helen Downtown?
Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Check-out time is 11 AM.
What is there to do at SureStay Hotel by Best Western Helen Downtown and nearby?
Have fun with nearby activities such as rafting and practice your swing at the nearby golf course. SureStay Hotel by Best Western Helen Downtown also has an indoor pool.
What's the area around SureStay Hotel by Best Western Helen Downtown like?
SureStay Hotel by Best Western Helen Downtown is a short 5-minute walk from Helen Festhalle and 6 minutes' walk from Chattahoochee River. Travelers love the hotel's prime location.
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SureStay Hotel by Best Western Helen Downtown Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Breakfast
Bed
Towns
Store
Restaurant
Coffee
Bathroom
What guests liked
Breakfast options were plentiful and delicious with a great selection of foods. (25 reviews)
The indoor heated pool was a great bonus, clean, and well-kept, with many guests enjoying a swim. (13 reviews)
Parking was convenient, free, and easily accessible with a parking pass provided. (9 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Jun 9, 2025
Perfect location, the people were friendly and very informative as to where to eat, where to go to see waterfalls, and we are booking a repeat stay right now.
Sharon
Sharon, 1-night trip
10/10 Exceptional
Jul 9, 2025
Location
Great location, walking distance to most activities.
Kevin
Kevin, 1-night trip
10/10 Exceptional
Jun 1, 2025
The staff was very friendly and very helpful. My family and I enjoyed our stay!
Jennifer
Jennifer, 1-night trip
10/10 Exceptional
Jun 30, 2025
Staff is very friendly. Room is very clean and comfortable.
Dana
Dana, 1-night trip
10/10 Exceptional
Jun 18, 2025
Everything was wonderful. Really enjoyed the pool and the restaurant right behind the pool.
carol
carol, 1-night trip
10/10 Exceptional
Jun 15, 2025
Get place to stay.
Renee
Renee, 1-night trip
10/10 Exceptional
May 1, 2025
We were pleased with our service and breakfast during our stay.
Mark
Mark, 2-night trip
10/10 Exceptional
Jun 18, 2025
It was a nice sized room and clean. The front desk person was great and good location to walk to things
Erin
Erin, 1-night trip
10/10 Exceptional
Jul 7, 2025
Cute hotel, nice area
Helen is a cute town and I loved the theme of the hotel. It was in walking distance to downtown and the pool was covered. Breakfast offered variety but not hot eggs or meats.
Karen
Karen, 1-night trip
8/10 Very good
Jul 9, 2025
Best Stay at Best Western
This location was perfect for walking. It was safe and the staff was so hospitable. We had a little trouble trying to connect to wifi and the young girl on evening shift, came right to our room to help.
Denise
Denise, 1-night trip
10/10 Exceptional
Jun 22, 2025
The checkin was welcoming and friendly. The room was clean and smelled fresh. I wouldn't hesitate in booking at this property again.
Ryan
Ryan, 1-night trip
10/10 Exceptional
Mar 25, 2025
The staff were very friendly and had great recommendations.. will come and stay again
Barbara
Barbara, 1-night trip
8/10 Very good
May 12, 2025
Decent location
Verified traveler
1-night trip
10/10 Exceptional
Jun 6, 2025
Staff were very helpfull, professional, and kind. The room was exactly what we needed and was very clean and comfortable. We were right across the street to the Georgia Mountain Coaster and close to downtown.
Robert
Robert, 4-night trip
10/10 Exceptional
May 31, 2025
Room was cleqn and well equipped. Breakfast was good with multiple options. We will stay again.
Migdalia
Migdalia, 1-night trip
8/10 Very good
Apr 24, 2025
Fun trip. Loved the bar there. Breakfast was wonderful with lots of options!
Ha
Ha, 1-night trip
10/10 Exceptional
Apr 15, 2025
Staff was amazing!!!
Marcela
Marcela, 1-night trip
10/10 Exceptional
Feb 28, 2025
Excellent Staff, property and locations
LUIS
LUIS, 4-night trip
6/10 Good
Jul 12, 2025
IT WAS AVERAGE
DEREK
DEREK, 2-night trip
8/10 Very good
Apr 14, 2025
Simple but a nice place
Karla
Karla, 2-night trip
10/10 Exceptional
Feb 2, 2025
Check in was easy and staff helpful and friendly!
Betsy
Betsy, 1-night trip
10/10 Exceptional
Apr 6, 2025
The hotel staff is courteous and provides excellent service to guests.
Pura
Pura, 1-night trip
8/10 Very good
Jul 27, 2025
The queen beds were smaller than we thought they would be. But very comfortable. The room just wasnt big enough. We enjoyed the night we stayed though.
Trinity
Trinity, 1-night trip
8/10 Very good
Jan 10, 2025
Very good place, nice people and very good location
Jose
Jose, 1-night trip
10/10 Exceptional
Feb 23, 2025
Great stay, even with lousy weather!
Great location, comfortable, clean, would book again without hesitation!