What makes this hotel special is the staff. The gentleman who helped with our bags and the young woman at the desk were welcoming, friendly, polite, and very helpful -- the kind of service so rarely seen when traveling these days. They made us feel like guests, not just customers. The hotel itself is lovely and perfectly located for Paddington station. The one downside is that, as others have mentioned, there is literally nowhere to put your clothes, even in a superior room -- no hangers, no drawers, not even a suitcase rack. Even small rooms can be made more accommodating, so I hope the hotel will rethink the use of limited space; I'd much rather have somewhere to hang up my clothes than have an extensive mini-bar!