2/10 Poor
Feb 20, 2018
A pleasant stay converted into nighmare
Very pathetic experience. The Hotel first dishonored the booking confirmed through Hotel.com. My son was forced to wait for few hours for room against confirmed booking and it was given only after the intervention of Hotel.com from India as local support at Dubai is not available. The guest has to argue for Breakfast for which charges are included in the tariff. A big question mark of checkout time. As per Hotel.com , the check out time at hotel is 1500 hours whereas at Dubai, the Hotel Desk ask its guests to vacate the room at 1200 hours. Very painful and pathetic stay and not much help is available from Hotel.com.

















