Does Hey-Aparthotel offer free cancellation for a full refund?

Yes, Hey-Aparthotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Hey-Aparthotel?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Hey-Aparthotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 10:00 AM.

Is there an onsite casino at Hey-Aparthotel?

No, this hotel doesn't have a casino, but Grand Casino Brussels (7-min drive) is nearby.

Does Hey-Aparthotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a microwave, and cookware.

What's the area around Hey-Aparthotel like?

Hey-Aparthotel is a short 4-minute walk from Delacroix Station and 19 minutes' walk from Brussels South Railway Station.

Hey-Aparthotel, Brussels: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jun 25, 2025

A lovely stay, lovely staff and extremely clean property inside, no complaints, thank you!

Calum, 3-night trip

10/10 Exceptional

May 3, 2025

The property itself is quite nice and my family and I were happy with it. The location isn't great--the neighborhood is questionable and there is a lot of trash on the sidewalks. Still, we weren't spending a lot of time in our room or in the neighborhood, so it suited our needs. My only complaint is that we were in need of additional towels and washcloths and we ran out of toilet paper in the bathroom, all of which I requested. The request was ignored.

Candice, 2-night trip

10/10 Exceptional

Sep 6, 2024

The studio apartment was the perfect stay for our trip to Brussels. It is about a 25 minute walk from the Grande Place, but it has easy access to trains and buses to get around quicker. Even though the area is not necessarily the bougiest, it is very safe and everyone is nice. The staff was also attentive and made sure to check in if we ever needed anything. Overall, I would definitely come back and stay here again!

Olga, 3-night trip

10/10 Exceptional

Jun 7, 2024

Great and comfy stay. Kitchenette and toilet well equipped. Hard time getting the hob to work but otherwise no other issues. Check in and key collection was smooth-you receive a code for the door and to get your key on the day you arrive.

4-night trip

8/10 Very good

May 21, 2024

Nice clean spacious room with plenty of electrical outlets. It was a bit noisy outside during the day, but with the windows closed it was barely audible. Staff were easily contactable and responded quickly. A couple of criticisms would be the lack of comfortable pillows (I found them a bit lumpy and small), and occasionally the bathroom sink drain was blocked, leading to some unpleasant odours when not being used for a prolonged period of time. Overall, I found this to be a pleasant stay and would consider returning here on a future trip to Brussels.

Tyrell, 2-night trip

2/10 Poor

Jun 15, 2025

This was by far the worst place we stayed at during our entire trip to Europe with family. The apartment was located in the middle of a dirty and unsafe neighborhood. There was no elevator, and we had to carry our suitcases up two long and steep flights of sharp stairs, which was incredibly difficult. The check-in process was horrible, no one was available to help us access the building. We were left waiting on the street for 20 minutes with our kids and luggage. Eventually, they sent a message and demanded an extra $20 for check-in at 3 PM, even though every other place we stayed had a standard check-in time starting at 3 PM with no extra fees. The studio itself was tiny, cramped, and not clean. There was barely any space between the bed and the kitchen area. During our stay, no cleaning was provided, and we were expected to take the trash out ourselves. On the day we checked out, they sent us a photo accusing us of not cleaning the apartment and then threatened legal action unless we left a five-star review. This was deeply disturbing. The staff and owners were extremely unprofessional and manipulative. Their behavior was not only unethical but also felt like a scam. We are writing this review to warn others, do not book this place. No family or traveler should have to go through this kind of experience.

Ramin, 2-night trip

10/10 Exceptional

Oct 22, 2025

Je recommande

Séjour de 3 nuits à la découverte de Bruxelles. L’emplacement est plutôt bien, quartier vivant mai grâce au triple vitrage aucun bruit de la rue. À 4 min du Métro et 20 min à pied de la gare et du centre ( mannekenpis). L’équipement est bon, le minimum mais efficace. Propreté ok. Lit en bon état. Communication très bon pour récupérer les clés. Je recommande

Delphine, 3-night trip

10/10 Exceptional

Sep 29, 2025

Séjour agréable et calme

Appartement conforme aux photos! Quartier vivant. j'ai aimé! Je suis étonné de lire certains commentaires évoquant la sécurité, J'y ai passé 4 jours et 3 nuits et je rentrais au delà de minuit chaque fois, aucun incident vécu...Si le fait d'être un quartier fréquenté majoritairement par les noirs et arabes suffit pour déterminer le niveau d'insécurité, ça en dit long sur la pensée profonde de ces clients qui laissent ce genre de commentaires.

Velrich, 3-night trip

8/10 Very good

Aug 26, 2025

Good accommodation in an unloved environment

The room was fine. No TV which we hadn't seen at booking. Once you have your entrance fob it was a little unclear where it went. Someone helped us. The arrival and check out time is later and earlier than other places (4pm and 10am). It is located in a very unloved environment. The front door is beside a cafe where the visitors use the front door step as a meeting point. They moved but it feels a little uncomfortable.

2-night trip

4/10 Fair

Aug 22, 2025

Le quartier est un des pires de Bruxelles, je ne recommande pas ce logement

ludivine, 1-night trip

6/10 Good

Jul 21, 2025

Entrée / Sortie parcours du combattant

Appartement parfait dans un quartier moyen mais proche du centre à pieds. Par contre, les conditions et étapes pour y accéder trop compliquées ! Pour le jour du départ, je tiens à signaler de ne surtout pas sortir le matin jusqu’à 10.00 car vous ne pourriez plus y rentrer, la porte principale est bloquée… Cette étape importante n’est pas précisée ! D’où ma note générale

ANNE-CORINNE, 2-night trip

10/10 Exceptional

Jun 18, 2025

Godt værelse

Vi overnattede 1 nat, og det var helt fint. Rent og pænt værelse, og der var sæbe og shampoo på bad, og opvaskemiddel og sæbe på køkkendelen. Stort køleskab og mulighed for at lave mad. Café på hjørnet af bygningen, så man kunne købe morgenmad, de tager kun imod kontanter. Mange små spesialbutikker i området. Kort at gå til centrum af Bruxelles. Ca 25 min.

Bente, 1-night trip

8/10 Very good

Jun 13, 2025

Nice place perfect for a few days .. a little way out of centre but Metros and Buses close by

David, 2-night trip

8/10 Very good

Mar 21, 2025

Apartın içi

KADRI, 1-night trip

10/10 Exceptional

Feb 9, 2025

Nice and proper 👌... we really liked it

Ermonela, 1-night trip

10/10 Exceptional

Feb 6, 2025

Servic

Ermonela, 1-night trip

4/10 Fair

Jan 10, 2025

I'm not a fan the fact the place has no staff (it's sign in yourself with a lock key system). The area it was in was a complete dump and frankly felt unsafe (at night). There was rubbish all over the streets, the pavements were badly damaged, the buildings are run down, graffiti everywhere, only very foreign shops operating and at night only men wandering around the streets.

10/10 Exceptional

Dec 28, 2024

None

Emmanuel, 1-night trip

6/10 Good

Nov 7, 2024

Room and hallways were clean but the surrounding neighbourhood was extremely unkempt - there was garbage everywhere! The first day, I thought that it must be garbage day and that the wind had scattered pieces of loose trash, but it a was like that every day. The piles of garbage never went away. Once inside the room was quiet but the street was always busy. The cafe next door seemed to draw a large crowd at all times of the day and night. The culture of the neighbourhood is such that the streets and sidewalks are filled with men - rarely do you see women and if you do it is early morning or late afternoon with children in tow. As a woman travelling alone, it was a little unnerving to have to wade through the crowd to get to the hotel door. That said, I found the location to be convenient and close enough to walk (30-60 minutes) most places. There is a basic kitchen with a fridge, stove top, microwave and a kettle but **no coffee maker** (although there is instant coffee in a jar). In my opinion, the 4 pm check in time is too late and very inconvenient, especially if you are arriving from North America on a red-eye flight. There is no option for early luggage drop off. Overall, it was okay. The price per night was reasonable but it came with some trade offs.

Cheryl, 2-night trip

2/10 Poor

Oct 30, 2024

Quartier très mal fréquenté, dealer et trafic au pieds de l'hôtel, voiture démonté sous vos yeux, l'insécurité reigne, personnel insultant et douteux

Karine, 3-night trip

10/10 Exceptional

Oct 30, 2024

Parfait

Annoncé à 850m de la gare de Bruxelles Midi, au final, l’appartement est situé à 1,3km de la gare. Un peu loin quand on est chargé de bagages et que l’on s’y rend à pied. Mais finalement nous avons apprécié ce quartier populaire, les commerces et restaurants de proximité. La Grand Place est à 25mn à pied. Logement à recommander.

Isabelle, 2-night trip

8/10 Very good

Oct 29, 2024

comfortable and clean

the place was clean, comfortable and well equiped, although a little smaller than the impressions i had from looking at the pictures online

2-night trip

10/10 Exceptional

Oct 13, 2024

Located in a bustling neighborhood during the day, we were surprised how quiet it got at night. Throw in the comforable beds and we slept like babies. Apartment had everything we needed. The owner connected with us on WhatsApp and was very attentive to our messages. The first few days we took the bus into town which was very easy. Then we realized we could walk there and it only took 5 minutes longer and saved us enough cash to buy a beer or coffee. Neighborhood was friendly and it felt safe. Only downside is the food stores nearby only carry African foods. They didnt have things like butter, eggs, cheese, bread, etc. But they had plenty of plantains, chili peppers, eggplant and other veg. It was a 15 minute walk to a bigger grocery store, so not too bad.

Jason, 4-night trip

8/10 Very good

Sep 19, 2024

전반적으로 숙소 내부가 매우 넓고 쾌적하며 좋았습니다. 하지만 바로 앞 주차자 된다는 것과 달리 주차가 어려웠고 밤에 도착했는데 주변에 넘치는 쓰레기가 있었고 너무 캄캄하고 어두운데 호텔 간판이나 진입로 표시가 전혀 없어서 찾는데 너무나 오래걸렸습니다. 이부분만 개선하면 최고의 호텔일 것 같습니다

SAEEUN, 1-night trip

4/10 Fair

Aug 9, 2024

Brussel på afstand.

Man får hvad man betaler for og så heller ikke mere. Værelse lignede absolut ikke de billeder det blev bestilt efter og beliggenheden er lidt langt fra alting og i et område hvor skraldet flyder i gaderne.

Lars, 5-night trip

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Does Hey-Aparthotel offer free cancellation for a full refund?

Are pets allowed at Hey-Aparthotel?

Is parking offered on site at Hey-Aparthotel?