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Wish Serrano Resort

5.0 star property
Mountain hotel with 4 restaurants, near Gramado Covered Street

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Photo gallery for Wish Serrano Resort

Relax by the serene pools surrounded by lush greenery and pine trees, with comfortable deck seating and panoramic views.
Property video
Welcome to our hotel lobby, featuring a high ceiling, reception desk, and comfortable seating area.
Junior Suite, Balcony | 1 bedroom, premium bedding, minibar, in-room safe
Experience the classic charm of Wish Serrano, where a blend of traditional and modern design elements welcomes you.
Welcome to Wish Serrano Resort in Gramado Centro, where family-friendly luxury meets entertainment. Indulge in a body scrub at Pocahy Zen Spa or take part in activities like archery and volleyball on site. Connect to free WiFi, savor breakfast buffets and barbecue at the 4 restaurants, and enjoy live shows.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Spa
  • Pet friendly
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub
  • Pool bar

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Television
The current price is AED 308
AED 319 total
includes taxes & fees
Aug 31 - Sep 1

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, minibar, in-room safe

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Suite

Executive Suite | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, Balcony

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Premiere

Premiere | 1 bedroom, premium bedding, minibar, in-room safe

Premiere

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, Annex Building

Standard Room, Annex Building | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room, Annex Building

9.0 out of 10
Wonderful
(36 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premier Room, Balcony

Premier Room, Balcony | 1 bedroom, premium bedding, minibar, in-room safe

Premier Room, Balcony

8.6 out of 10
Excellent
(11 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Ceiling fan
Bathrobes
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

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  • Parking available
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8.2 out of 10, Very Good, 936 reviews
The price is AED 275
AED 285 total
includes taxes & fees
Aug 4 - Aug 5
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About the neighborhood

Map
Av das Hortensias, 1480, Gramado, RS, 95670-000

What's nearby

  • Rua Torta - 1 min walk - 0.0 km
  • Gramado Central Avenue - 1 min walk - 0.2 km
  • Gramado Covered Street - 6 min walk - 0.5 km
  • Mini Mundo - 6 min walk - 0.5 km
  • Black Lake Park - 17 min walk - 1.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive
  • Salgado Filho Intl. Airport (POA) - 133 min drive

Restaurants

  • ‪Porto dos Piratas Pizzeria - ‬3 min walk
  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Maison de La Fondue - ‬3 min walk
  • ‪Garda Restaurante - ‬3 min walk
  • ‪Royal Trudel - ‬3 min walk

About this property

Wish Serrano Resort

Wish Serrano Resort offers a great location, putting you within just a 10-minute walk of Gramado Covered Street. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, facials, or mani/pedis. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a poolside bar. The helpful staff and location get good marks from fellow travelers.

Languages

English, Portuguese, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 268 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Onsite valet parking (BRL 45.00 per day)

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Basketball
  • Volleyball
  • Archery
  • Concerts/live shows
  • Shopping
  • Pool table
  • Rafting nearby

Working away

  • Business center
  • Meeting room
  • Conference space (11119 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Porch
  • Fireplace in lobby
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
ROOM

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Jetted bathtub
  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.

Dining

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.
The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.
Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.
Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: BRL 3.28 per accommodation, per night

Optional extras

  • There is a service fee of 10 percent

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 135.60 per pet, per day

Parking

  • Valet parking costs BRL 45.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado
HELP_OUTLINE

Frequently asked questions

Does Wish Serrano Resort offer free cancellation for a full refund?

Yes, Wish Serrano Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Wish Serrano Resort?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Wish Serrano Resort?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of BRL 135.60 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Wish Serrano Resort?

Yes. Valet parking costs BRL 45.00 per day.

What are the check-in and check-out times at Wish Serrano Resort?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Wish Serrano Resort and nearby?

Have fun with onsite activities such as archery, and improve your game on the tennis courts. Additional recreation onsite includes basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Wish Serrano Resort also has an outdoor pool, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Wish Serrano Resort?

Yes, there are 4 onsite restaurants, featuring barbecue.

Does Wish Serrano Resort have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

What's the area around Wish Serrano Resort like?

Wish Serrano Resort is in Gramado Centro, a short 6-minute walk from Gramado Covered Street and 3 minutes' walk from Gramado Central Avenue. Travelers say this hotel is in a good location.

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Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Good hotel
Caio, 6-night trip

8/10 Very good

Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Leonardo, 1-night trip

4/10 Fair

This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
sharmila, 5-night trip

4/10 Fair

From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Gabby, 1-night trip

8/10 Very good

Sonia, 2-night trip

2/10 Poor

Hotel muito
Fausto Fernandes Duarte, 2-night trip

10/10 Exceptional

Jediael, 2-night trip

10/10 Exceptional

Juliana, 4-night trip

8/10 Very good

Agradável.
Vinicius, 4-night trip

10/10 Exceptional

Muito bom!

Excelente! Boa localização, no centro de gramado. Ficamos no regime de meia pensão, comida muito boa. Quartos grandes e confortáveis.
IGOR, 3-night trip

8/10 Very good

Hotel um pouco antigo.. mas muito bem cuidado.. tudo foi maravilhoso, realmente um resort.. ótimo pra crianças!
NILTON P, 1-night trip

10/10 Exceptional

Katia, 4-night trip

8/10 Very good

O quarto estava muito quente , pedimos para desligar a calefação mas ficou quente igual
2-night trip

10/10 Exceptional

3-night trip

10/10 Exceptional

Carlos, 9-night trip

4/10 Fair

Descaso com hóspede

Fiquei hospedada com minha filha desde segunda(14/07) até sábado (19). Desde o dia que cheguei necessitei solicitar alguns serviços basicos( tv sem funcionar,dispenses de sabonetes sem funcionar, ausência de amenities e , principalmente, duchas higiênica c temperatura muito alta, sem água fria) Solicitei conserto dessa ducha quatro dias seguidos, só fui atendida dia 17/07) porém, apesar do técnico ter vindo ao quarto, o problema persistiu . Em 18/07 um técnico retornou ao apartamento porém mais uma vez não conseguiu resolver o problema! Acredito que,um hotel categoria 5 estrelas, já que não consegue resolver o problema, deveria ter trocado nosso quarto ainda no primeiro dia! Enfim, minhas férias já encerraram e levei uma impressão muito ruim do Wish Serrano resort!
Georgeana, 5-night trip

10/10 Exceptional

Delícia de hotel!

O hotel é lindo! Muito aconchegante, atendimento impecável e café da manhã delicioso. Localização incrível.
Fernanda, 2-night trip

6/10 Good

Marco, 3-night trip

10/10 Exceptional

RODOLFO, 1-night trip

10/10 Exceptional

Fabio, 3-night trip

8/10 Very good

Gretta, 4-night trip

10/10 Exceptional

Otimo hotel em Gramado

Hotel bem localizado em Gramado, bem confortavel. Recomendo
Jorge, 6-night trip

6/10 Good

Essa foi a segunda vez que nos hospedamos no wish. Dessa vez reservamos um apartamento no anexo. No primeiro dia, teve muito barulho nos corredores e apartamentos superiores até depois do permitido. Uma sugestão é ter mais funcionários no controle do anexo, porque também há a livre entrada de qualquer pessoa no complexo, sem identificação e com isso, pouca segurança. O café é o ponto forte do hotel.
Pedro Henrique, 3-night trip

10/10 Exceptional

jorge, 1-night trip

10/10 Exceptional

Renato, 3-night trip