2/10 Poor
Aug 1, 2025
Total SCAM. They advertise AC and there is no AC and absolutely no communication. They email you with a check in time, and a code and standard lock box code to enter the room. We couldn’t get in as it was very hot out and though we could get through the front entry, we tried for hours to get in our room which they stated was on the “second” floor and the code did not work. Just to find out that they consider the entry (street level) the “0” floor and the second floor was actually on the third floor. We chose this hotel because they advertised it as being air conditioned and there is only an electric floor fan. It was stifling. So we left even though it was too late to get a refund. Luckily, Expedia found us a hotel room with air-conditioning and exchanged it because it was false advertising. No water (unless you pay for the two bottles which were in the refrigerator), no conditioner, no communication. We were trying to contact them for over two hours, with no response ever, we lost a full day of travel. As a former owner of hotels, it is the most unacceptable form of hospitality.
Susan
Susan, 4-night trip
