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Mercure Charlestown

4.0 star property
Newcastle hotel with outdoor pool and restaurant

Choose dates to view prices

Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Garden
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Bar (on property)
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes
Perched in Adamstown Heights, Mercure Charlestown offers a tranquil escape with ocean views from the on-site restaurant, Madison Kitchen + Bar. Unwind by the outdoor pool or explore the nearby garden and coffee shop/cafe.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Airport transfer
  • Connecting rooms available
  • Pool
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Computer station
  • Snack bar/deli

For families (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is AED 370
AED 407 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Twin Room, Multiple Beds

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Lobby

Best Western Plus Apollo Hotel Newcastle

  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,017 reviews
The price is AED 392
AED 431 total
includes taxes & fees
Nov 2 - Nov 3
Best Western Plus Apollo Hotel Newcastle
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About the neighborhood

Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • Charlestown Square - 17 min walk - 1.5 km
  • Westfield Kotara - 17 min walk - 1.5 km
  • Blackbutt Reserve - 3 min drive - 2.0 km
  • John Hunter Hospital - 6 min drive - 5.4 km
  • Merewether Beach - 6 min drive - 5.8 km

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 33 min drive
  • Kotara Station - 6 min drive
  • Newcastle Interchange Station - 11 min drive
  • Cardiff Station - 12 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪Mama P - ‬2 min drive
  • ‪In Forno - ‬18 min walk
  • ‪Sherwood Coffee - ‬3 min drive
  • ‪Kahibah Sports Club - ‬18 min walk

About this property

Mercure Charlestown

When you stay at Mercure Charlestown, you'll be within a 10-minute drive of John Hunter Hospital and Lake Macquarie. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Madison Kitchen + Bar, which serves Modern European cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 53 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 9 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 1.4 percent for credit card payments
    • The front desk is open daily from 6:30 AM - 10 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekday mornings 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Meeting room
  • Computer station
  • Conference space (538 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1981
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Fees & policies

Refundable deposits

  • Deposit: AUD 1.00 per stay

Optional extras

  • Full breakfast is offered for an extra charge of approximately AUD 27 to 27 per person
  • Airport shuttle service is offered for an extra charge of AUD 95 per vehicle (one way)
  • Credit card charges are subject to an extra charge of 1.4 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 20.0 per night
  • Rollaway beds are available for AUD 35 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property uses solar energy, plus eco-friendly cleaning products.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown offer free cancellation for a full refund?

Yes, Mercure Charlestown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Charlestown?

Yes, there's an outdoor pool.

Are pets allowed at Mercure Charlestown?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Charlestown?

Yes, there's free self parking. Free RV/bus/truck parking is available.

Is airport shuttle service offered by Mercure Charlestown?

Yes, an airport shuttle is available. The charge is AUD 95 per vehicle one way.

What are the check-in and check-out times at Mercure Charlestown?

Check-in start time: 2 PM; Check-in end time: 9 PM. Check-out time is 10 AM. Contactless check-out is available.

What is there to do at Mercure Charlestown and nearby?

Mercure Charlestown has an outdoor pool and a garden.

Are there restaurants at or near Mercure Charlestown?

Yes, Madison Kitchen + Bar offers alfresco dining, Modern European cuisine, and garden views.

What's the area around Mercure Charlestown like?

Mercure Charlestown is in Adamstown Heights, a short 18-minute walk from Charlestown Square.

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Mercure Charlestown Reviews

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Bathroom
Breakfast
Location
Balcony
Food
Cleanliness

What guests liked

  • Breakfast was great, enjoyable, and excellent, with many guests praising its quality. (7 reviews)
  • Dining options were excellent with great food and friendly staff. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excellent food and facilities
Ian, 2-night trip

6/10 Good

Friendly staff and good food at restaurant
Ken, 1-night trip

10/10 Exceptional

Always a comfortable stay
Kristy, 1-night trip

8/10 Very good

Good stopover point. Convenient and quiet.
Amanda, 1-night trip

10/10 Exceptional

Dining was excellent, the position placed me where I needed to be and the staff were really helpful and obliging.
Janine, 3-night trip

10/10 Exceptional

Friendly helpful staff. Good amenities. Pleasant stay

8/10 Very good

Very happy with staff greeting and help.
Jenny, 1-night trip

6/10 Good

Room tired. Mattress definitely seen better days (my back is still aching). Bathroom needs a revamp get rid of bath. TV sound sub par not clear.
Shirley, 3-night trip

4/10 Fair

Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive. Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Cristina Garduno, 2-night trip

10/10 Exceptional

convenient good location

very good
BART, 1-night trip

8/10 Very good

This was a good, comfortable and convenient hotel. A lot of stairs though, so if you are in a wheelchair or have mobility issues it’s probably not the hotel for you. No elevator, but comfortable, quiet and clean rooms. The staff were lovely as well.
Kerrie, 1-night trip

8/10 Very good

Good
kavita, 1-night trip

8/10 Very good

I like the cleanliness and the staff is very accommodating, though we didn't use the pool because there is a time for availability but it's fine... And there is a snacks and drinks inside the room that you can buy in case you feel hungry or thirsty. Thank you ... We enjoy our family vacation...

8/10 Very good

Clean room w' newish fitout. Nice bathroom. Tiny bar fridge (no freezer) filled w' 12 of their bottles & cans. No toaster or microwave. No stand for suitcase. Nice breakfast for $27. Disappointing for $200 per night. Won't return.
Garry, 3-night trip

2/10 Poor

We cancelled the reservation and were still charged for it.
Pedro, 5-night trip

4/10 Fair

Air con. not functioning properly and dripping water.
Albert, 2-night trip

4/10 Fair

moved rooms. first room noisy bathroom fan,tv freezing have to turn off power from switch board,toilet did not flush properly. second room fan in bathroom did not work,air conditioner noisy,soap,conditioner,shampoo empty

10/10 Exceptional

Na
Regina, 1-night trip

10/10 Exceptional

Stayed for one night for family get together Easy....
stephen, 1-night trip

6/10 Good

Noisy
vijenti, 2-night trip

8/10 Very good

Comfortable. No lifts to second floor. Would benefit from having a charger installed for electric cars.
Alison, 1-night trip

10/10 Exceptional

We had 2 rooms, a deluxe king and a family room. Both were excellent. Beautiful views from the balcony of the king room. The pool looked very inviting. Sadly we didnt have long enough to use it. Had a meal in the restaurant downstairs which was excellent. Highly recommended
Katie, 1-night trip

10/10 Exceptional

Very quiet and central to most of the area
Brett, 1-night trip

10/10 Exceptional

All good hassle free
Robert, 1-night trip

10/10 Exceptional

Lovely friendly hotel

What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊
Deborah, 8-night trip

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