2/10 Poor
Sep 1, 2024
The receptionist was extremely rude and unhelpful. I wasn't given any information about dining options and what my booking included and when I asked the response was vague with an attitude. It's advertised as a beach hotel with pool and the receptionist told me I had to use one or the other, but couldn't use both because the beds are limited. The pool is a lot smaller than it appears on the photos and the private beach is tiny. I arrived at 17:40 and was told I couldn't have dinner unless I decided in the next 10 minutes check out is at 10:00 am which is rather early and the rooms start being cleaned much earlier making a lot of noise in the morning someone also tried to enter my room without knocking. I don't believe it has the standards or customer service of a 4 star hotel
Manuela
Manuela, 1-night trip































