Room was NOT an "accessible" room, even though hotels.com stated those were available.
Fairfield claims hotels.com didn not forward that info along.
I've booked with hotels.com many times with accessible rooms requested - info has always been forwarded.
Staff was good, tried to accomodate with king accessible room, but we needed twin beds, so that did not solve problem.
Actually checked out of a multiple night stay after 1 night (and paid for the room in full), to find another hotel that fit our needs better, obviously accessibility is more important than $$$ in this case.
Breakfast was fantastic, nice selection.
Pool was tiny.
Would have given 5 stars if accessible room, but since it wasn't, how do you rate a hotel if the number one most important thing about the room isn't fufilled?