Upon checking in, we discovered multiple issues that made the room uninhabitable, including:
• Mattresses with visible holes, which present a potential risk for pests and infestations.
• Presence of dead insects in the mattress (including ants and other insects with wings).
• Ant infestation.
We vacated the room and secured alternative accommodation for the remainder of our stay in Rome.
When we informed the receptionist that we were leaving due to these issues, we were told there could be an extra charge for cancellation. This was particularly disappointing, given the room’s unacceptable condition and the fact that it was already paid for.
These conditions are a serious hygiene and health concern, far below the standards expected of any four star hotel accommodation.