Does Comfort Zone Naples offer free cancellation for a full refund?

Yes, Comfort Zone Naples does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Comfort Zone Naples?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Comfort Zone Naples?

Sorry, there's no onsite parking at Comfort Zone Naples.

Is airport shuttle service offered by Comfort Zone Naples?

Yes, an airport shuttle is available from 8:00 AM to 11:00 PM on request. The charge is EUR 40 per room one-way.

What are the check-in and check-out times at Comfort Zone Naples?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Check-out time is 10:00 AM. Express check-out and contactless check-out are available.

What's the area around Comfort Zone Naples like?

Comfort Zone Naples is in Naples City Centre, a short 1-minute walk from Università Station and 6 minutes' walk from Port of Naples.

Comfort Zone Naples, Naples: Hotel Reviews, Rooms & Prices

8/10 Very good

Oct 6, 2025

Quick easy check in. Woman working front desk was very nice. Great location to sites. Clean room, bed comfortable

Sunny, 3-night trip

10/10 Exceptional

May 25, 2025

Very spacious hotel rooms on a high floor in the city center. Despite this, was a very reasonable price and was very well kept.

William, 2-night trip

10/10 Exceptional

May 20, 2025

Centrally located, our room was very clean and well equipped with towels and drinks facilities. The host was lovely and online check in was straightforward. Don't let the street to the accommodation put you off because we didn't feel unsafe at any point. Ignore negatives and embrace it for what it is. We really enjoyed our stay and the host contacted me when I left my ID on departure overall a positive enjoyable experience and no regrets. Love the chaoticness that Naples has to offer!

Vonetta, 2-night trip

6/10 Good

May 19, 2025

Posizione ottima, troppi scalini nella camera, sono pericolosi

Mario, 1-night trip

6/10 Good

May 3, 2025

Mwai…

Arrivée facilitée en dehors des horaires d ouverture, la suite n a que le spa dommage. Le choix a été fait de pars les avis mais bof literie abîmée le cadre est sympa le petit dej au bar d à côté juste horrible limite degueux. Impression mitigée mais si retour sur Naples le comfort zone ne sera pas choisi. J allais oublier les sms pour savoir si on a libéré la chambre à 08h du mat 😂😂 mais l accueil et la communication était sympas

Taerik, 3-night trip

10/10 Exceptional

Apr 20, 2025

Hemos estado en total 4 noches en fechas y habitaciones distintas. Tiene 2 direcciones una en frente la otra con varias habitaciones. Escogí este B&B porque me pareció una zona dónde podíamos ir caminando a todas partes (centro, vía Toledo, Quarterie español, plebiscito y coger ferrys) o en metro si hacía falta como fue el caso para ir a la estación de tren. Cogimos ferry para Capri y fuimos caminando a la terminal, esta cerca. También cogimos el Alibus en la parada del puerto, esta cerca. Las 2 habitaciones que cogimos eran amplias, con luz, balcón, limpias y bien insonorizadas. Obviamente se oye el tránsito de Nápoles, pero dónde no se oye... las habitaciones están bien aisladas el ruido que se pueda oir de tránsito es el normal de todo Nápoles. Habitaciones limpias, cambian toallas, hacen la cama pero no cambian sábanas, no hay champú si jabón. La atención recibida por Annalisa fue muy correcta: enseguida nos contactó antes de llegar para concretar hora de llegada, nos guardó las maletas tres días sin cargo mientras hacíamos ruta por la costa de Amalfi y volvíamos al hotel. El desayuno que dan es un vale para el bar de abajo: Pascucci Gran Caffé. Este bar está genial, desayuno típico de Nápoles croissant o sfogiatella o ... más café y un zumo, todo buenísimo.

Enrique, 1-night trip

6/10 Good

Sep 25, 2023

Logement très bien placé, parcontre la chambre a besoin d'un rafraîchissement.. Manque d'information pour le petit déjeuné.

Amandine, 1-night trip

10/10 Exceptional

Aug 10, 2022

Très bien situé

Très belle chambre spacieuse belle salle de bain avec grande douche. Proche du centre historique et du port

serge, 3-night trip

2/10 Poor

Jun 3, 2022

Find Somewhere Else to Stay

My husband and I booked a room with a sauna and spa tub at Comfort Zone planning on it being the grand finale to our Italy vacation. This place turned out to be not just the worst place that we stayed at in Italy, but the worst hotel experience of our lives. We settled down in our room and upon getting into the tub, I was immediately electrocuted when I turned on the jets. To make matters worse, the jets began spewing out massive amounts of brown scum all over my husband and I. We immediately got out, turned everything off, began draining the tub and got in the shower (which had black mold in it). As it drained, the jets turned back on, which sprayed water all over our room due to the lower water level of the tub. We frantically tried to turn them off, however, we were badly electrocuted each time we tried to press the button while being doused in scum water. Finally, the jets turned off on their own. At this point, the room and our luggage was completely water logged. My husband had to actually dump water out of his suitcase. We contacted the host, who refused to drive across town to help us due to it being late at night and a long drive. Frustrated, we got in bed to try to at least get a few hours of sleep. We were awoken to the horrible noise of the jets coming back on later in the night, which we again were electrocuted and unable to shut off. The host refused to help refund us the following morning and has been uncooperative with hotels.com requesting a refund for us.

The remaining scum left in the tub after draining it and some of the towels that we had to use to mop up the flooded floor and our luggage

One of the switches that failed to turn the tub’s jets off.

One of many black mold spots in the shower.

1-night trip

6/10 Good

Apr 2, 2022

Pagato anticipato alto prezzo x camera tripla e ci hanno assegnato una doppia per 3 persone. Dopo 3 ore di discussione e presa in giro, ci hanno rimborsato la differenza. Non merita il punteggio 9 come scritto. Siamo stati bene, cmq, dopo l'inizio snervante. Ottima posizione, personale gentile, pulizia discreta, mancanza di una hall, letti comodi, tv difettosa e pure il riscaldamento difettoso. Necessaria matutenzione e controllo prima di assegnare la camera. Vista una tripla che tripla era e non c'era paragone con quella assegnata a noi. I Clienti sono preziosi. Nn si prendono in giro a 384 euro 3 notti una doppia passata x tripla. Pagare in anticipo a scatola chiusa è sempre troppo rischioso e per le prossime volte contatterò direttamente la struttura ovunque io vada per non trovarmi piu in situazioni incresciose. La signora Annalisa molto gentile e con grande savoir faire.....esasperante....Nel complesso tutto poi si e risolto ...ma che fatica..

lucilla, 3-night trip

10/10 Exceptional

Nov 19, 2021

Siamo stati coccolati dall’inizio fino oltre la fine. Annalisa non ci ha fatto mancare niente ed era disponibile a qualsiasi orario. Lo consiglio a tutti!

Edoardo, 1-night trip

10/10 Exceptional

Oct 26, 2021

This is a really nice small hotel in a very good location. At walking distance from most of Napoli's main attractions. Our room had a Jacuzzi and Sauna which we enjoyed very much. Annalisa was attentive, polite and courteous.

Pablo, 3-night trip

10/10 Exceptional

Jan 28, 2020

Siamo stati benissimo, Annalisa ci ha fatto il check-in e soddisfatto le nostre esigenze in tutto e per tutto rendendosi sempre disponibile. La camera bellossima, Suite Royale, non volevamo più andare via! La zona ben servita, raggiungibile facilmente con i mezzi pubblici e accanto ad attrazioni turistiche storiche messe a disposizione del pubblico in modo generoso (Castel Sant'Elmo e Castel dell'Ovo)

1-night trip

8/10 Very good

Jan 9, 2020

Schönes Zimmer in guter Lage.

Schönes, sauberes und modernes Zimmer. Allerdings hatte es ein bisschen den Stil eines AirbnB.

Friederike, 1-night trip

8/10 Very good

Dec 9, 2019

La encargada Annalisa y la señora de limpieza personas encantadoras. Las personas de recepción muy despistadas y contándonos “una de indios” para justificar el retraso de la entrega de las habitaciones. Uno de los ascensores funcionaba sólo si le echabas 0,20€!!!!

4-night trip

8/10 Very good

Dec 5, 2019

Muy buena zona. Habitación amplia, limpia, todo funciona El personal de limpieza de habitaciones mal El personal de recepción correcto

4-night trip

10/10 Exceptional

Nov 28, 2019

Accoglienza super, stanza grande e moderna, colazione eccellente.

1-night trip

6/10 Good

Nov 19, 2019

Establishment was pretty solid. some operation manual for the jacuzzi would have helped. Additionally wifi was pretty bad. I appreciate the possibility to watch netflix in the rooms. But obviously this is just possible with an appropriate wifi. I cant judge the wifi for all rooms. but definitely some rooms are out of range to stream or even to use wifi on mobile phones.

3-night trip

10/10 Exceptional

Oct 14, 2019

Alexandra was extremely friendly and helpful. Location is in a business district, and perfectly located near the port of Mollo Beverello. I never once felt unsafe in our location, even at night. Definitely will stay again; hidden gem!

Jay, 1-night trip

10/10 Exceptional

Sep 26, 2019

Amazing stay

Amazing room! Gorgeous marble and mirror interiors with a lovely balcony. Hot tub and sauna were a great bonus, too!

Susanne, 1-night trip

10/10 Exceptional

Sep 17, 2019

Relaxing stay in Napoli.

Nice room with high ceilings in an older apartment building. Very nice stay and nice attention from the staff. I requested a massage after a long flight and enjoyed one in-room before a nice dip in the jacuzzi. Recommend!

Jonathan, 1-night trip

10/10 Exceptional

Sep 12, 2019

Comodissimo al centro e al molo Tutto positivo: deliziosa disponibilità del personale Camera bella e pulita consigliatissimo

MariaGrazia, 4-night trip

10/10 Exceptional

Aug 15, 2019

Ottimi

Sistemazione in posizione davvero ottimale per visitare la città. Zona sicura e tranquilla, camere nuove, confortevoli, pulite, personale gentilissimo, competente e presente (colgo l’occasione per ringraziare per le preziose indicazioni quotidiane essendo la nostra prima visita alla città). L’acqua fresca gratuita nel frigobar in camera, con il caldo di agosto, ci ha fatto molto piacere. Il check-in si fa in un edificio diverso dall’alloggio (dove si possono anche depositare i bagagli all’occorrenza) e la colazione viene servita in un bar convenzionato (fornitissimo e di qualità) però tutto si svolge davvero nel raggio di pochi metri quindi non c’è assolutamente alcun disagio. Siamo arrivati in macchina ed abbiamo parcheggiato in uno dei garage che ci sono a due passi, l’importante è concordare il prezzo prima. Noi abbiamo soggiornato due notti con un ragazzo di 15 anni e siamo veramente soddisfatti, non si poteva chiedere di meglio.

Roberto, 2-night trip

8/10 Very good

Aug 3, 2019

Perfecta localización, pero el no tener recepción 24 horas es un problema, por si surgen imprevistos. El agua caliente viene y va. Personal muy amable

ALBA, 4-night trip

10/10 Exceptional

Jun 15, 2019

拜訪拿坡里必住飯店

飯店離地鐵跟港口都很近，環境安全，房間乾淨，寢具舒適

Jen-Cheng, 3-night trip

Comfort Zone Naples

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