2/10 Poor
Nov 22, 2022
Terrible experience
Everything is poor except the garden view
1.Security problem - This hotel is composed of 3 houses. Everyone outside can get into because there's no security check or gate door. The main door of the house we stayed was ruined that we couldn't lock. There're many CCTV in the hotel but no staff staying to monitor the screen. We always found all staff chilled and smoked outside the restaurant. The restaurant was used for banquet, so it was very noisy. During our stay, many guests of the banquet came to the houses which made us feel very uncomfortable and dangerous! It's 15 mins walking distance to Meydan but we didn't walk because the surrounding areas are very quiet and dark after evening.
2. Poor service - smoking is not allowed in the houses but we always saw people doing so even it was at night. Although we had complained to the staff, the situation was not improved. We asked staff to call a taxi to the airport at 4pm on the next day. Since they can't communicate in English, we intentionally left a verbal message supported by a written one. But we were surprised that the staff woke up us at 4am!
3. Destroyed and old facilities - I felt very disappointed because the furniture and renovation were very old. The door of the washroom was destroyed. Our package includes breakfast but the quality and variety are poor. The restaurant was dirty and they never cleaned the dining tables after use.
The room charge was much higher than the hotels nearby. It's not worthy to stay
Verified traveler
3-night trip
